ShipMonk

Operations

• Lead transportation initiatives requiring deep coordination across Operations at all sites, Transportation leadership, CX, Finance, Product, and other stakeholders.
• Serve as the central program owner for network-wide transportation execution, ensuring consistency in rollout, adoption, and performance.
• Build structured project plans, operating rhythms, escalation paths, and stakeholder updates to drive delivery of complex initiatives.
• Partner directly with site leaders to ensure transportation programs align with local workflows, constraints, and network priorities.
• Drive execution of major transportation launches, pilots, and operational upgrades across multiple locations.
• Support long-term transportation strategy across parcel and freight, aligned with growth, service, and cost objectives.
• Identify opportunities to strengthen carrier diversification, service levels, and network resiliency.
• Drive strategic programs that improve merchant outcomes and operational scalability.
• Support evaluation and implementation of TMS platforms, carrier integrations, and transportation optimization tools.
• Partner with Product and Engineering teams to define requirements and ensure operational fit.
• Lead change management efforts to drive adoption across sites and transportation workflows.
• Partner with Go-to-Market and Marketing teams to ensure transportation-related launches are positioned, communicated, and executed successfully.
• Support launch readiness planning, operational enablement, and internal training for new transportation products, carrier services, or network capabilities.
• Ensure feedback loops between Transportation execution and market-facing teams to improve adoption and customer outcomes.
• Develop reporting and insights around network cost, service trends, carrier performance, and operational health.
• Build and support internal and external-facing presentations, including leadership updates, transportation business reviews, and strategic partner materials.
• Provide data-driven recommendations that inform transportation priorities and network investments.
• Monitor execution risks across transportation programs and lead corrective action planning.

Director, Transportation Strategy – Operations

• Overseeing the performance, relationships, and contracts of last-mile small parcel carriers across all ShipMonk facilities.
• Manage existing carrier operations.
• Act as a key commercial liaison, partnering with Sales, Product, and Customer Experience teams to build client-driven parcel solutions.
• Collect and analyze feedback from merchants on carrier services, pricing, and feature gaps.
• Collaborate with Product and Tech teams to shape the roadmap of new parcel capabilities and platform enhancements.
• Create and maintain KPIs for cost, service, and product adoption.

Senior Manager, Parcel Operations

Brand Manager

• Define and evolve ShipMonk's brand vision, mission, and values.
• Develop and maintain comprehensive brand guidelines to ensure consistency across all channels (website, marketing materials, social media, etc.).
• Conduct ongoing market research and competitive analysis to identify brand differentiation and evolution opportunities.
• Lead the planning and execution of integrated marketing campaigns across digital, social media, email, content, and events.
• Collaborate with the demand generation team to ensure campaigns effectively drive leads and support sales objectives.
• Partner with product marketing to develop compelling messaging and positioning for new product launches and features.
• Craft compelling brand narratives that resonate with target audiences and communicate ShipMonk's value proposition.
• Develop and manage the brand's voice and tone across all communication channels.
• Establish key brand metrics (awareness, consideration, customer satisfaction, etc.) and track performance.
• Analyze campaign results and leverage data-driven insights to optimize brand initiatives and maximize ROI.
• Work closely with the creative team, designers, content creators, and external agencies to execute brand initiatives.
• Build strong relationships with cross-functional teams, including sales, product, customer success, and operations.

Director, Transportation Strategy – Operations

Senior Manager, Parcel Operations

Senior Brand Marketing Manager