ShipMonk

Account Executive

Enterprise Account Executive

Customer Success Manager

• Involved in all aspects of the merchant experience, focusing on top-tier accounts
• Assist merchants in growth and scale through logistics and operational expertise
• Champion collaboration across business groups to improve merchant support and satisfaction
• Deep dive into assigned top-tier accounts to learn each merchant's business
• Align with merchants' goals to better guide and service them
• Establish long-standing, trusted relationships and open communication channels
• Update and assist with internal projects to increase merchant satisfaction
• Encourage revenue growth by inspiring merchants to utilize additional services
• Serve as the reliable point of contact and internal go-to for top-tier merchants
• Be involved in day-to-day operations to understand service delivery
• Provide regular updates on order flows, carrier/shipment statistics, support tickets, integrations, and improvement recommendations

Enterprise Account Executive

Merchant Success Manager