ShipMonk

Sales

• Build Sales from 0 1→ Personally drive early customer acquisition, acting as a player/coach. Leverage existing ShipMonk channels and resources, while building Trellis-specific channels
• Define initial ICPs, buyer personas, and use cases in partnership with GM and Product
• Translate early customer learnings into repeatable sales motions
• Help define Trellis’s value proposition, positioning, and ROI narrative as the product evolves through iterations with customers
• Develop early sales processes, messaging, and qualification criteria
• Build any sales or marketing collateral needed
• Identify and pursue any key partnerships
• Establish CRM hygiene, forecasting discipline, and basic sales metrics
• Lay the groundwork for future sales hiring, enablement, and scale

Sales Manager

Operations

• Lead transportation initiatives requiring deep coordination across Operations at all sites, Transportation leadership, CX, Finance, Product, and other stakeholders.
• Serve as the central program owner for network-wide transportation execution, ensuring consistency in rollout, adoption, and performance.
• Build structured project plans, operating rhythms, escalation paths, and stakeholder updates to drive delivery of complex initiatives.
• Partner directly with site leaders to ensure transportation programs align with local workflows, constraints, and network priorities.
• Drive execution of major transportation launches, pilots, and operational upgrades across multiple locations.
• Support long-term transportation strategy across parcel and freight, aligned with growth, service, and cost objectives.
• Identify opportunities to strengthen carrier diversification, service levels, and network resiliency.
• Drive strategic programs that improve merchant outcomes and operational scalability.
• Support evaluation and implementation of TMS platforms, carrier integrations, and transportation optimization tools.
• Partner with Product and Engineering teams to define requirements and ensure operational fit.
• Lead change management efforts to drive adoption across sites and transportation workflows.
• Partner with Go-to-Market and Marketing teams to ensure transportation-related launches are positioned, communicated, and executed successfully.
• Support launch readiness planning, operational enablement, and internal training for new transportation products, carrier services, or network capabilities.
• Ensure feedback loops between Transportation execution and market-facing teams to improve adoption and customer outcomes.
• Develop reporting and insights around network cost, service trends, carrier performance, and operational health.
• Build and support internal and external-facing presentations, including leadership updates, transportation business reviews, and strategic partner materials.
• Provide data-driven recommendations that inform transportation priorities and network investments.
• Monitor execution risks across transportation programs and lead corrective action planning.

Sales Manager

Director, Transportation Strategy – Operations