Customer Success Manager
Shipium
full-time
Posted on:
Location Type: Remote
Location: Arizona • California • United States
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Salary
💰 $85,000 - $95,000 per year
Job Level
About the role
- Lead post-implementation kick-offs to ensure a smooth transition and showcase expedited time to value for clients
- Build a customer-centric environment to translate into long-term loyalty and be the open door for customer issues
- Forecast renewals and identify expansion/upsell opportunities in collaboration with Sales
- Use CSAT, NPS, and usage data to identify risks early and develop playbooks to resolve issues before they lead to churn
- Collaborate with product and engineering teams to relay customer feedback
Requirements
- 1–3 years of experience in a SaaS environment (customer-facing role) or a Bachelor’s degree in a related field
- E-commerce/Supply Chain or Parcel experience preferred
- Proficient with Google Workspace/Microsoft Office and project management systems
- Excellent communication skills: persuasive speaker and clear writer
- Adaptability: capable of pivoting when priorities shift and remaining calm under pressure
- Problem Solving: probing thinker who asks the right questions before making strategic recommendations
Benefits
- full medical, dental & vision coverage (with 50% coverage for dependents)
- optional life insurance and long-term disability coverage
- 401(k) retirement plan
- fully remote work-from-home options in 28* states
- 8 paid weeks of parental leave
- paid holidays annually
- self-managed vacation time
- sick & safety leave
- volunteer time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaSproject management
Soft Skills
communicationadaptabilityproblem solving