ShipHero

Implementation Manager

ShipHero

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Lead the complete implementation lifecycle of ShipHero’s warehouse management solution, from project kickoff through post-launch support.
  • Develop and manage project plans, timelines, and resources to ensure timely delivery.
  • Partner with clients to understand their business requirements, workflows, and operational challenges.
  • Customize ShipHero’s solutions to meet specific client needs and industry best practices.
  • Configure ShipHero’s platform to align with customer requirements.
  • Conduct rigorous testing and document solutions to ensure system readiness.
  • Deliver engaging training sessions to empower end users with the knowledge and skills to effectively use ShipHero’s platform and features.
  • Identify and resolve implementation challenges to ensure a smooth go-live experience.
  • Provide hands-on support during hypercare as clients scale their operations.
  • Maintain clear communication with clients and internal teams, providing updates on project status, risks, and deliverables.
  • Act as a Subject Matter Expert (SME) on warehouse and fulfillment management best practices for both clients and internal teams.
  • Continuously refine implementation processes and contribute to the development of best practices for future deployments.

Requirements

  • Bachelor’s degree in Business, Supply Chain, Operations, Information Technology, or a related field (or equivalent professional experience).
  • Proven experience in implementation management, project management, or a similar role within the SaaS, logistics, or warehouse management industries.
  • Experience with software configuration, testing, and deployment.
  • Familiarity with ShipHero or similar Warehouse Management System (WMS) platforms.
  • Strong interpersonal and communication skills.
  • Strong understanding of warehouse operations and fulfillment workflows.
  • Exceptional organizational skills with the ability to manage multiple projects and priorities simultaneously.
  • Excellent problem-solving, diagnostic, and troubleshooting abilities.
Benefits
  • The company provides equipment you need to be happy at your job.
  • PTO + holidays.
  • Mandatory fun time.
  • Work-life balance in spades.
  • Robust benefit offers include Health, Dental, Vision, Life, Accident, Short Term Disability and Critical Illness.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
implementation managementproject managementsoftware configurationtestingdeploymentwarehouse managementfulfillment workflows
Soft Skills
interpersonal skillscommunication skillsorganizational skillsproblem-solvingdiagnostic abilitiestroubleshooting abilities
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Supply ChainBachelor’s degree in OperationsBachelor’s degree in Information Technology