ShipHero

Implementation Specialist

• Lead the complete implementation lifecycle of ShipHero’s warehouse management solution, from project kickoff through post-launch support.
• Develop and manage project plans, timelines, and resources to ensure timely delivery.
• Partner with clients to understand their business requirements, workflows, and operational challenges.
• Customize ShipHero’s solutions to meet specific client needs and industry best practices.
• Configure ShipHero’s platform to align with customer requirements.
• Conduct rigorous testing and document solutions to ensure system readiness.
• Deliver engaging training sessions to empower end users with the knowledge and skills to effectively use ShipHero’s platform and features.
• Identify and resolve implementation challenges to ensure a smooth go-live experience.
• Provide hands-on support during hypercare as clients scale their operations.
• Maintain clear communication with clients and internal teams, providing updates on project status, risks, and deliverables.
• Act as a Subject Matter Expert (SME) on warehouse and fulfillment management best practices for both clients and internal teams.
• Continuously refine implementation processes and contribute to the development of best practices for future deployments.

Implementation Manager

Operations

• Ensure accuracy, consistency, and operational reliability across Statements of Work (SOWs), contracts, and internal delivery processes.
• Transform inputs from engineers and leadership into clean, standardized documents.
• Manage document revisions, signature workflows, and final execution.
• Track billing, invoices, payments, deal status, and operational costs for each project.
• Maintain project, deal, and delivery trackers using JIRA and related tools.
• Schedule and coordinate internal and customer meetings.
• Produce basic reporting and status updates for FDE leadership.
• Perform administrative and operational tasks to ensure smooth execution across teams.

Implementation Manager

FDE Operations Coordinator