Senior Technical Recruiter, Internal Operations
Olympia
Area Manager, Fulfillment Operations
ShipBob, Inc.
full-time
Posted on:
Location Type: Office
Location: North Aurora • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $73,000 per year
Job Level
JuniorMid-Level
About the role
- People-first leader responsible for managing and developing a team of leads and associates in fulfillment centers; reports to the Operations Manager, Fulfillment Operations.
- Manage, build, and develop a team of 30+ warehouse associates (Temp and FTE).
- Review weekly work forecasts and identify productivity requirements to meet overall building objectives.
- Partner with other Area Managers to balance labor and ensure efficient shifts meeting goals.
- Own operational metric reporting (VCPO, UPH, OPH, on-time receiving and shipping, merchant SLAs, Injury Rate); identify improvements and implement solutions.
- Ensure teams are trained on processes, understand metrics and performance goals; assign tasks, provide coaching, accountability, and motivation.
- Develop Lead talent and provide necessary tools, training, and resources.
- Foster employee engagement onsite through activities, events, and programs promoting workplace culture and wellbeing.
- Review and approve associate timecards daily and serve as contact for escalated issues, mitigating risk and resolving effectively.
- Support all safety programs and OSHA compliance; supervise daily workflows to maintain safety, hygiene, contamination control, and quality procedures.
- Additional duties and responsibilities as necessary.
Requirements
- 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment. Preferred experience in ecommerce, retail, and manufacturing industries.
- Ability to manage performance, deliver feedback, train and develop talent for professional growth.
- Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel, PowerBI and TMS systems.
- Strong analytical skills and experience tracking and achieving KPIs.
- Excellent attention to detail and communication skills.
- Comfortability to navigate and manage ambiguity.
- Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online.
- Ability to build and maintain relationships with business stakeholders and carrier partners.
- Must be willing to work rotating shifts and non-traditional hours as needed to support business operations.
Benefits
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave Program
- Flexible Time Off Program
- Paid Sick Leave
- Floating Holidays (2 days/year)
- Wellness Days (1 day/quarter)
- 401K Match
- Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
- See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
people managementoperational leadershipperformance managementKPI trackingtraining and developmentsafety compliancequality procedurestimecard managementanalytical skillsforecasting
Soft skills
communicationattention to detailrelationship buildingemployee engagementcoachingmotivationaccountabilityadaptabilityproblem-solvingteam development
