ShipBob, Inc.

Compliance Automation & Validation Lead

ShipBob, Inc.

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

Tech Stack

SQL

About the role

  • Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
  • Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels.
  • Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability.
  • Merchant RFP & Questionnaire Automation
  • Own the end-to-end workflow for merchant RFPs, quality questionnaires, and compliance due diligence requests.
  • Validate AI-generated and system-drafted responses against approved source of truth documentation.
  • Identify net new, ambiguous, or high-risk questions and escalate them to designated compliance or legal policy owners.
  • Track and document exceptions, decisions, and approvals to maintain a defensible audit trail.
  • Partner with Product and Engineering to design and implement AI-assisted and rules-based automation for compliance workflows.

Requirements

  • Bachelor’s degree in engineering, computer science, science, quality, or a related field.
  • 4+ years of experience in compliance operations, quality systems, technical product management, or compliance automation.
  • Experience working with structured and unstructured data (questionnaires, documents, portals).
  • Strong validation mindset with demonstrated attention to detail and accuracy.
  • Familiarity with regulatory or quality frameworks (e.g., GMP, GFSI, ISO, product safety, logistics compliance) preferred.
  • Experience supporting or implementing AI-assisted workflows, automation tools, or internal systems.
  • Strong analytical skills and comfort working with dashboards, metrics, and process performance data.
  • Excellent written and verbal communication skills, with the ability to document decisions clearly.
  • Proficiency with collaboration and documentation tools (Excel, Word, SharePoint, Jira; SQL or scripting a plus).
  • Ability to handle sensitive information with discretion and professionalism.
  • Clear judgment on when to validate independently versus escalate for policy review.
Benefits
  • Medical, Term & Accidental Insurance
  • All Purpose Leave (casual & sick time): 12 days
  • Earned Leave: 15 days
  • Public Holiday: 12 days
  • Generous Maternity & Paternity Leave
  • Quarterly Wellness Day
  • Work From Home Allowance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
compliance operationsquality systemstechnical product managementcompliance automationdata validationAI-assisted workflowsautomation toolsstructured dataunstructured dataprocess performance analysis
Soft Skills
attention to detailanalytical skillswritten communicationverbal communicationcollaborationdiscretionjudgmentownership mindsettransparencyproactive innovation