Support and execute on-site and remote deployments of Shift5’s platform across customer environments (rail, aviation, defense).
Assist with installation, configuration, and troubleshooting of hardware and software systems.
Partner closely with Engineering, Customer Success, and Program teams to ensure successful implementations.
Drive measurable impact in deployment success, system uptime, and customer satisfaction.
Identify and act on opportunities to improve deployment processes, documentation, and repeatability.
Navigate operational technology (OT) environments and customer site constraints, including secure or regulated environments.
Contribute directly to scaling Shift5’s field operations and deployment capabilities.

Requirements

Experience or interest in field engineering, systems engineering, or technical support roles.
Demonstrated ability to troubleshoot technical issues and work hands-on with hardware/software systems.
Strong problem-solving and communication skills.
Comfort operating in a fast-paced, startup and mission-driven environment.
Willingness to travel (up to ~50% as needed).
Bachelor’s degree in Engineering, Computer Science, or related field, or equivalent experience.
Eligibility for a U.S. security clearance preferred.
Administrative or power user level experience with Linux, IT networking fundamentals, cybersecurity experience, and electrical troubleshooting expertise.
Experience building containerized services in Rust and Go, from MVP through demo-ready prototypes.

Benefits

Base Salary: $100,000 - 130,000
Bonus program and equity in a fast-growing startup
Competitive salary and stock options in a fast-growing startup
Employer-paid medical, dental and vision coverage
Health Savings Account with annual employer contributions
Life Insurance
Uncapped paid time off policy
Flexible work & remote work policy
Tax-deferred public transit benefits with Metro SmartBenefits (DC/MD/VA)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

field engineeringsystems engineeringtechnical supporttroubleshootingLinuxIT networking fundamentalscybersecurityelectrical troubleshootingcontainerized servicesRust

Soft Skills

problem-solvingcommunicationadaptability

Certifications

Bachelor's degree in EngineeringBachelor's degree in Computer ScienceU.S. security clearance