Customer Relationship Manager, II
Shift4
full-time
Posted on:
Location Type: Hybrid
Location: Center Valley • New Jersey • Pennsylvania • United States
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About the role
- Increase revenue by strengthening relationships with merchant accounts and training Shift4’s key US merchants on DCC and MCP services.
- Implement training strategies with key Shift4 merchants to drive DCC revenue.
- Work with broader global DCC team in developing online and self-service strategies to drive DCC acceptance.
- Track merchant training and progress in salesforce, providing timely updates against plans and revenue.
- Increase revenue by providing targeted support and employing data-driven strategies to achieve customer satisfaction and business development goals. Identify merchant objectives and offer advice and solutions tailored to their needs.
- Assess possibilities to increase Hit Rate through incentives and merchant events. Organize and implement merchant events to support engagement and loyalty.
- Set and implement Merchant Incentive Targets as required. Monitor the effectiveness of incentive programs and adjust, as necessary.
- Serve as the primary liaison for the merchant to ensure the seamless delivery of the DCC service.
- Monitor merchant satisfaction and address any concerns or issues with urgency and professionalism. Collaborate with marketing teams to develop promotional materials and campaigns. Ensure marketing materials are tailored to the needs of the hotel sector and restaurant sector.
- Prepare regular reports on sales performance, merchant feedback, and market insights. Present findings to senior management and suggest actionable insights.
- Ensure compliance with company policies and industry regulations. Stay updated on regulatory changes and ensure all activities are compliant.
Requirements
- Experience in relationship management in payments or financial services
- Strong attention to detail with excellent time management skills.
- Ability to meet deadlines and work with minimal supervision and proven ability to work independently and as part of a team.
- Experience in customer-facing roles, managing several complex initiatives within strict deadlines.
- Experience in presenting customer training and engagement program.
- Experience in dealing with different levels of management. Adaptability to work with diverse teams and management levels.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
relationship managementcustomer trainingdata-driven strategiessales performance trackingmerchant incentive programscompliance monitoringmarket insights reporting
Soft Skills
attention to detailtime managementindependenceteam collaborationadaptabilitycustomer satisfaction focusprofessionalismcommunication