Shields Health Solutions

Senior Manager, Operations Innovation – RxTriage, Pharmacy Infusion Services

Shields Health Solutions

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Job Level

Senior

About the role

  • Lead the implementation of Shields RxTriage® services across health system partner specialty clinics, coordinating closely with pharmacy infusion services
  • Responsible for ensuring the holistic success of the program at go-live, including effective operational handoffs, well-defined clinical workflows, and achievement of patient success metrics
  • Work closely with health system partner clinical teams, infusion sites, and pharmacy teams
  • Lead a team of Medical Intake Coordinators and collaborate with Shields in-clinic resources to ensure workflow fidelity and reliable access to required hospital IT systems
  • Develop and manage detailed project plans, timelines, charters, risk registers, and communication strategies.

Requirements

  • Bachelor’s degree in Pharmacy, Healthcare Administration, Business, Nursing, or related field
  • 5+ years of experience in pharmacy operations, infusion services, healthcare operations, healthcare project management or related roles.
  • 3+ years of project management or implementation experience, with proven ability to manage multiple large-scale projects simultaneously.
  • Exceptional communication, facilitation, and stakeholder management skills.
  • Demonstrated ability to lead cross functional teams without direct authority.
  • Proficiency in project management tools (MS Project, Smartsheet, Asana, etc.).
Benefits
  • Health insurance
  • Career development opportunities
  • Remote work options with travel, 3-5 days per week
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
pharmacy operationsinfusion serviceshealthcare operationshealthcare project managementproject managementclinical workflowspatient success metrics
Soft Skills
communicationfacilitationstakeholder managementleadershipteam collaboration
Certifications
Bachelor’s degree in PharmacyBachelor’s degree in Healthcare AdministrationBachelor’s degree in BusinessBachelor’s degree in Nursing