Patient Outreach Manager
Shields Health Solutions
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Increase the number of new patients filling at Shields partner pharmacies
- Lead, coach, and develop a high-performing outreach team
- Build scalable processes to launch and optimize patient outreach programs across new health systems
- Develop new strategies for sourcing and onboarding patients (e.g., waterfall expansion, direct campaigns, MSOT opportunities, QA, clinic launches)
- Monitor performance metrics and support supervisors in achieving enrollment, engagement, productivity, and QA goals
- Collaborate with regional teams, in-clinic resources, TRX, and analytics to refine workflows, reporting, and operational capabilities
- Use creative approaches (A/B testing, messaging optimization, value storytelling) to enhance patient engagement
- Ensure compliance standards are maintained across all outreach activities
- Foster a positive, collaborative, high‑energy team culture
Requirements
- Bachelor’s degree in a business-related field (or equivalent experience preferred)
- Pharmacy Technician Certification (PTCB or ExCPT) required
- 3+ years of progressive people leadership experience
- Experience in patient engagement, specialty pharmacy, or healthcare operations preferred
- Multi‑site or regional leadership experience a plus
Benefits
- Medical, dental, and vision insurance starting day one
- 401(k) with match, 4 weeks PTO, 10 paid holidays
- Paid parental leave, short-term disability, and professional development
- Access to employee resource groups and wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient outreachperformance metricsA/B testingmessaging optimizationworkflow refinementoperational capabilitiesenrollment strategiesengagement strategiesQA processesclinic launches
Soft Skills
leadershipcoachingteam developmentcollaborationcreativityproblem-solvingcommunicationteam culturepositivityenergy
Certifications
Pharmacy Technician CertificationPTCBExCPT