Director, Operations
Shields Health Solutions
full-time
Posted on:
Location Type: Hybrid
Location: Worcester • Massachusetts • United States
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Salary
💰 $170,000 - $190,000 per year
Job Level
About the role
- Provides integrated support across stakeholders (providers, clinical staff, hospital administration, pharmacy, vendors) and throughout the outpatient specialty pharmacy program continuum of care.
- Responsible to ensure that the Specialty pharmacy is delivering 'exceptional care,' to all of their patients.
- Also responsible for proactively identifying growth opportunities for the specialty pharmacy program and building cost benefit analysis to determine initial viability.
- Provides day to day oversight of all pharmacy patient liaisons that will be integrated within clinics covering multiple specialties including but not limited to MS, Oncology, Pediatrics, Pulmonology, Rheumatology, Transplant, and Infectious Diseases.
- The liaisons are responsible for patient benefits investigation, prior authorization, and monitoring patient medication adherence to ensure that patients can seamlessly access their outpatient prescriptions.
- The Director of Operations will manage all aspects of Shield's day to day operations with hospital partners and is responsible for the overall financial performance within assigned health system partners.
- This individual will be responsible for coordinating with pharmacies, administrative, and clinical leadership to develop, implement, and monitor performance on growth initiatives while maintaining excellent patient and clinician satisfaction scores.
Requirements
- Bachelor’s Degree (MBA or other advanced degree preferred) or a minimum of 7+ years of relevant work experience and demonstrated success leading large, diverse teams
- Doctor of Pharmacy (PharmD) or BS in Pharmacy and be a licensed Pharmacist, or a comparable clinical credential (e.g., RN, MD) preferred but not required
- Management consulting, PE, investment banking or similar experience preferred
- Demonstrated interest (and success) leading and developing high-performing teams
- Genuine interest in coaching, developing, and growing talented individuals into future leaders
- Entrepreneurial attitude – willingness to roll up his/her sleeves and work alongside the team to make things happen quickly
- Analytically oriented; makes and defends decisions based on data
- Interested in P&L ownership and large team leadership, while being energized by meeting or exceeding stretch financial targets and operational KPIs
- Maniacal attention to detail, highly proficient with technology, and strategic communicator
- Experience in process development, process mapping, process improvement, hospital, or pharmacy operations preferred
- Experience summarizing and presenting operating results in formal Management, senior executives or Board of Director settings, preferably in consulting, investment banking, private equity, or venture-backed environments highly preferred
- Strong Excel and PowerPoint skills, including financial modeling and data visualization
- Capable of operating with limited direct oversight.
- Ability to build collaborative and meaningful relationships across multiple and diverse stakeholders.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Pharmacy operationsPatient benefits investigationPrior authorizationMedication adherence monitoringFinancial performance managementProcess developmentProcess mappingProcess improvementFinancial modelingData visualization
Soft Skills
LeadershipTeam developmentCoachingAnalytical thinkingAttention to detailStrategic communicationCollaborationEntrepreneurial attitudeDecision makingRelationship building
Certifications
Doctor of Pharmacy (PharmD)Licensed Pharmacist