Help Desk Manager
Shield
full-time
Posted on:
Location Type: Remote
Location: Minnesota • United States
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Salary
💰 $70,000 - $80,000 per year
About the role
- Manages the client facing Help Desk to ensure that we deliver exceptional and timely support to all end users.
Requirements
- High School Diploma (College degree preferred)
- 5+ years working for an MSP
- 3+ years managing a support team
- ITIL v4 certification preferred
- Experience with Connectwise Manage, NinjaOne, IT Glue, and Auvik preferred
Benefits
- Interfaces
- Reports to the Support Services Manager
- Communicate with internal teams, outside vendors, & clients as needed
- Expectations
- All communications will be timely and conducted with business standards
- Work with Support Services Manager to ensure that all support processes are consistent and followed by all.
- Metrics will be determined
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Help Desk managementsupport team managementclient support
Soft Skills
exceptional supporttimely support
Certifications
ITIL v4High School DiplomaCollege degree