SHIELD

Account Executive

• Lead our expansion efforts in named set of existing accounts by connecting at the level of CXO’s.
• Participate in Value Engineering and Centres of Excellence exercises in large accounts.
• Generate new opportunities, close deals in existing accounts and drive Value-based solution selling.
• Collaborate effectively with Sales, Engineering, Business Development, Marketing, and Product teams to create new business opportunities.
• Identify and resolve account success blockers that may arise.
• Hands-on troubleshooting to ensure day-to-day technical challenges are resolved in a timely manner.
• Periodic review of account performance, identifying improvement opportunities.

Account Director – LATAM

Pre-sales Engineer

• As a Pre-sales Engineer you will be the expert in our solutions and a trusted advisor to our clients.
• You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of SHIELD's solutions both pre and post sales.
• You will work closely with various teams both internally and externally to provide white glove service and support, such as technical & solution consultancy and quick troubleshooting.
• You will drive & own the POC as a technical SPOC including implementation and onboarding as Pre-sales engineer.
• You will be responsible to provide demos of SHIELD capabilities along with Sales counterpart and able to customise or data model the demo according to the clients use case.
• You will act as a liaison on technical support for existing customers and product adoption for clients in line with pre-sales, post-sales and the renewal processes.
• Act as Face of the company to the clients to maintain the existing relationship and continue to build the relationship with a strong trust and create value accordingly.
• Work closely across the different teams in SHIELD to provide prompt and professional troubleshooting for any technical challenges faced by clients.
• Ability to stand in the client's shoes and dedication to drive high level of client satisfaction while keeping company’s integrity and sanity.
• Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients.
• Assist clients in optimising the overall solution to make customer successful using SHIELD solutions and ensure long-term success.
• Be the trusted technical & solution advisor to our clients. Seek and work with the SHIELD product and engineering teams to manage clients' feature request prioritization.
• Pro-actively advocate for SHIELD's product adoption by identifying opportunities in which our product can better fit with clients' needs and technology.

Account Director – LATAM

Senior Presales Engineer