SHIELD

Call Center Representative

• Contact all new retailers and instructors and assist with onboarding tasks such as welcome calls and email communications
• Build meaningful B2B relationships with company partners to ensure company growth
• Identify and rectify issues with instructors/retailers
• Assist with event planning, scheduling, and execution
• Identify daily tasks which are completed, overdue and rescheduled
• Generate data reports on daily and periodic basis for U.S. LawShield management or employees
• Understand U.S. LawShield products and services
• Keep detailed and organized records of retailer/instructor activities in Salesforce
• Continuously look to integrate process improvements and report to leadership ways to improve efficiency and effectiveness
• Verify and track activities with updates to better understand the individual and unique needs that each retailer/instructor requires
• Maintain retailer/instructor accounts and collaborate with field sales team or other corporate departments if issues arise
• Enroll Retailers/Instructors in partner programs
• Contact partner prospects and establish new relationships via signed agreements
• Perform other related duties as assigned

Call Center Concierge Specialist