Lead the strategy, vision, and execution for the Microsoft CSP program, ensuring alignment with organizational growth objectives and competitive differentiation.
Oversee the development and implementation of the CSP 2.0 multi-year plan, including growth targets (e.g., $1B ARR, EA-to-CSP conversions) and supporting workstreams.
Drive CSP program transformation, strengthening renewal and post-renewal engagement, structured upsell, and service attachment planning.
Manage the CSP offer lifecycle, including offer modernization, SKU’d services, and development of packaged “CSP Plus” solutions to boost program utilization and margin.
Direct go-to-market execution, collaborating with Sales, Customer Success, Services, Marketing, and Alliances to activate field campaigns and sales plays.
Own CSP pricing and commercial strategy, including discount mechanics, proposal constructs, value articulation, and profitability governance.
Lead CSP platform modernization, including billing system migration, advanced reporting/automation, customer self-service enhancements, and operational tooling improvements.
Ensure compliance with Microsoft CSP requirements and related operational guardrails, proactively managing program risk and security controls.
Foster strategic engagement with Microsoft and other stakeholders to strengthen partnerships and remove blockers to CSP growth.
Mentor and develop cross-functional teams, cultivating a high-performing culture focused on innovation, accountability, and results.
Prepare and present CSP program metrics and reports to executive leadership, providing insights and recommendations for strategic decision-making.

Requirements

Bachelor’s Degree in Business, Information Technology, or a related field (or equivalent experience) required
10+ years of experience leading complex programs in cloud, SaaS, or partner ecosystems
4+ years in a senior management or program leadership position required
Deep familiarity with Microsoft buying programs (CSP/NCE, EA, MCA, MPSA) strongly preferred
Proven experience with billing/provisioning modernization in a B2B environment preferred
PMP, MBA, or equivalent experience managing multi-workstream transformations preferred
Ability to travel to SHI, Partner, and Customer Events up to 25%

Benefits

Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloudSaaSbilling modernizationprogram managementCSP program strategyoffer lifecycle managementgo-to-market executiondata reportingautomationcustomer self-service

Soft Skills

leadershipstrategic engagementmentoringcross-functional collaborationinnovationaccountabilityresults-orientedcommunicationproblem-solvingdecision-making

Certifications

PMPMBA