Install and configure ServiceNow integration functionality for both provider and consumer environments.
Set up vendor catalog items, mappings, and data transformations.
Configure remote tasks for bi-directional synchronization.
Apply and maintain the customer onboarding playbook, including associated workflows.
Validate User Acceptance Testing (UAT) scenarios and baseline functionality.
Support customer testers and provide instructions and workflow guidance.
Troubleshoot UAT issues and triage with internal teams as needed.
Ensure UAT environment readiness and confirm acceptance criteria.
Build and update test plans and test suites for ongoing development and deployments.
Support regression testing during upgrades.
Reduce manual test effort through automation coverage.
Act as a ServiceNow SME on deployed Technology Provider Service Management (TPSM), functionality to advise on expected solution behaviors and best practices.
Execute onboarding playbooks and associated workflows.
Guide customers through testing, including test scenario validation and workflow navigation.

Requirements

3 - 5 years of experience supporting ServiceNow or similar CSM and ITSM environments.
Hands on ServiceNow experience, especially with ServiceNow playbooks, integrations, process mapping, workflows, and catalog configuration.
Experience supporting UAT, troubleshooting issues, and working with customers.
Strong skills with Automated Test Framework (ATF) and test automation.
Excellent communication and problem-solving abilities.
ServiceNow certifications (CSA, CIS - ITSM, Micro-Certification - Integration Hub , etc.) preferred.
Experience implementing, customizing, and supporting ServiceNow modules and features such as Integration Hub, Flow Designer, and cross-instance integrations.
Consulting or customer-facing experience deploying complex multi-platform solutions.

Benefits

Health, wellness, and financial benefits to offer peace of mind to you and your family.
Continuous professional growth and leadership opportunities.
World-class facilities and the technology you need to thrive – in our offices or yours.
401K.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowUATAutomated Test Frameworktest automationprocess mappingworkflowscatalog configurationIntegration HubFlow Designerbi-directional synchronization

Soft Skills

communicationproblem-solvingcustomer-facingguidancetroubleshooting

Certifications

CSACIS - ITSMMicro-Certification - Integration Hub