Serve as the primary support point of contact for newly onboarded ServiceNow customers, ensuring a smooth transition post-implementation.
Provide Tier 1–2 support for ServiceNow incidents, requests, and inquiries.
Troubleshoot customer-reported incidents, triage with internal ServiceNow and Sales teams, and provide timely, accurate updates through resolution.
Maintain documentation, internal and external support cases, recurring issues, and drive enhancement opportunities to improve support efficiency and customer outcomes.
Perform user administration, including roles, groups, access management, and onboarding/offboarding tasks.
Monitor system performance, troubleshoot errors, and escalate advanced issues when necessary.

Requirements

1–3 years of experience supporting ServiceNow or similar ITSM platforms
Working knowledge of ITIL processes (Incident, Problem, Change)
Strong troubleshooting and customer service skills
Experience with basic ServiceNow administration (user management, configuration, updates)
Ability to communicate clearly with technical and non-technical users.
Strong attention to detail, organization, and follow-through.

Benefits

Health, wellness, and financial benefits to offer peace of mind to you and your family.
Continuous professional growth and leadership opportunities.
World-class facilities and the technology you need to thrive.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowITILuser administrationincident managementproblem managementchange managementtroubleshootingconfigurationupdates

Soft Skills

customer servicecommunicationattention to detailorganizationfollow-through