Vice President – IT & Cloud Services
SHI International Corp.
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $300,000 - $450,000 per year
Job Level
About the role
- Oversee the delivery of service offerings to ensure high-quality customer experiences and satisfaction.
- Develop and implement service strategies to drive business growth and improve service efficiency.
- Manage budgets, resources, and logistics to optimize service delivery.
- Lead service improvement initiatives to enhance service quality and reduce costs.
- Ensure compliance with industry regulations and company policies in service operations.
- Collaborate with other departments to align service offerings with business objectives.
- Develop, update and monitor key performance indicators (KPIs) to assess service effectiveness.
- Foster a culture of continuous improvement and service excellence within the team while mentoring and developing culture carrying leaders.
- Represent the services function at executive meetings, providing insights and updates.
- Build and maintain strong relationships with clients, partners, and stakeholders.
Requirements
- Completed Bachelor's Degree in a related field, or relevant work experience required
- Completed Master’s Degree in a related field, or relevant work experience preferred
- 10+ years of experience with technology services
- 10+ years of experience in a management position required
- Ability to travel to SHI, Partner, and Customer Events
- Ability to travel 25%.
Benefits
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- Continuous professional growth and leadership opportunities.
- World-class facilities and the technology you need to thrive – in our offices or yours.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service strategiesbudget managementresource managementlogistics managementkey performance indicatorsservice improvement initiativescompliancecustomer experience managementbusiness growth strategiesservice efficiency
Soft Skills
leadershipcollaborationmentoringrelationship buildingcommunicationcontinuous improvementproblem-solvingstrategic thinkingteam developmentcustomer satisfaction focus