Conduct a thorough analysis of clients' existing business processes and workflows.
Facilitate discovery workshops and requirements gathering sessions with stakeholders.
Translate business requirements into functional specifications for ServiceNow implementation.
Design process flows and workflow diagrams using industry-standard tools.
Identify process improvement opportunities to enhance efficiency and effectiveness.
Develop detailed documentation of current and future state processes.
Collaborate with technical teams to ensure proper implementation of designed solutions.
Provide guidance on ServiceNow best practices and platform capabilities.
Support user acceptance testing and process validation.
Deliver training to end users on new processes and ServiceNow functionality.

Requirements

Completed Bachelor’s Degree or relevant work experience.
3+ years of experience in business process analysis, preferably in IT service management.
ServiceNow certification (Certified System Administrator or higher) preferred.
Strong understanding of ITIL framework and IT service management principles.
Experience with process improvement methodologies (Lean, Six Sigma).
Willingness to travel occasionally.

Benefits

Health, wellness, and financial benefits to offer peace of mind to you and your family.
Continuous professional growth and leadership opportunities.
World-class facilities and the technology you need to thrive – in our offices or yours.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business process analysisfunctional specificationsprocess flowsworkflow diagramsdocumentationuser acceptance testingprocess validationtraining delivery

Soft Skills

collaborationfacilitationcommunication

Certifications

ServiceNow Certified System Administrator