SHI International Corp.

Director – Sales Operations

SHI International Corp.

full-time

Posted on:

Location Type: Office

Location: Somerset • New Jersey • Texas • United States

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Salary

💰 $150,000 - $195,000 per year

Job Level

Lead

About the role

  • Develop, enhance, and standardize sales performance reporting, maintaining core KPIs while designing new metrics aligned with evolving business needs.
  • Oversee the quota deployment process, ensuring accurate, timely, and strategically aligned target settings for sales teams and leadership.
  • Lead the sales forecasting process, leveraging CRM, Power BI, and other analytical tools to improve forecast accuracy, transparency, and predictability.
  • Partner with the CRM strategy team to optimize system usage, workflow design, data governance, and process efficiency.
  • Collaborate with compensation and Anaplan development teams to align incentive structures with performance goals and modeling to support plan design.
  • Work closely with sales leadership and team managers to ensure alignment on forecasting cycles, organizational design changes, and operational effectiveness.
  • Partner with BI and analytics teams to drive standardization of dashboards and ensure reporting meets the needs of executives and business stakeholders.
  • Ensure all sales operations outputs align tightly with corporate strategy and go-to-market objectives.
  • Lead initiatives to consolidate, scale, and standardize sales processes, driving efficiency and operational consistency across the organization.
  • Lead, mentor, and develop a high-performing team of analysts responsible for reporting, quota deployment, and operational support.

Requirements

  • Completed Bachelor's Degree in Business or a related field, or relevant work experience required
  • 7-10 years of experience in Sales, Operations, or a relevant functional area
  • 4+ years of experience in a management position required
  • Ability to travel to SHI, Partner, and Customer Events
  • Ability to travel 25%
  • Extensive experience in sales operations, ideally in a leadership capacity within a complex and high-growth organization.
  • Strong understanding of CRM systems such as Dynamics, Salesforce and business intelligence platforms such as Power BI.
  • Demonstrated ability to design, implement, and evolve KPIs and performance frameworks.
  • Proven track record of driving cross-functional collaboration with sales, finance, and go-to-market teams.
  • Strong leadership capabilities with experience developing high-performing operational teams.
Benefits
  • Health, wellness, and financial benefits to offer peace of mind to you and your family.
  • Continuous professional growth and leadership opportunities.
  • World-class facilities and the technology you need to thrive – in our offices or yours.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales performance reportingKPI designsales forecastingdata governanceprocess efficiencyincentive structures alignmentdashboard standardizationoperational effectivenessquota deploymentperformance frameworks
Soft skills
leadershipmentoringcollaborationorganizational designoperational consistencystrategic alignmentcommunicationteam developmentanalytical thinkingproblem-solving