SheridanSt.

Part Time Community Manager / Customer Success Representative

SheridanSt.

part-time

Posted on:

Location Type: Hybrid

Location: Medellín • Colombia

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About the role

  • Manage client cohorts inside our community platforms and Learning Management Systems (LMS)
  • Drive weekly engagement inside the community (posts, check-ins, reminders, accountability prompts)
  • Ensure client questions and messages are responded to promptly and clearly
  • Maintain a positive, structured, and motivating environment aligned with TRIS language and culture
  • Monitor client progress inside the program and flag disengaged or at-risk clients
  • Conduct client check-in calls to:
  • - Review progress
  • - Address blockers
  • - Reinforce accountability
  • Support retention by helping clients reconnect with their goals and commitments
  • Escalate issues or concerns when needed with clear context and solutions
  • Communicate confidently in excellent spoken and written English
  • Follow up with clients via community messages, email, and calls
  • Keep messaging aligned with TRIS tone: direct, supportive, and results-focused
  • Go through TRIS trainings to deeply understand:
  • - Our programs
  • - Our avatar
  • - Our language and expectations
  • Represent the TRIS brand consistently in all client interactions

Requirements

  • Based in Colombia (Medellín preferred)
  • Excellent English, written and spoken (near-native level)
  • Proven experience in:
  • - Community management
  • - Customer Success
  • - Coaching programs, online education, or membership communities
  • Experience working with:
  • - Learning Management Systems (LMS)
  • - Online communities (Slack, Skool, Circle, Facebook Groups, etc.)
  • Comfortable speaking with clients on calls (check-ins, accountability, support)
  • Soft Skills We Care Deeply About
  • - Highly proactive (doesn’t wait to be told what to do)
  • - Organized and detail-oriented
  • - Empathetic but firm, able to hold people accountable without being harsh
  • - Strong follow-up skills
  • - Open to feedback and continuous improvement
  • - Genuinely enjoys helping people move forward
  • Nice to Have
  • - Background in coaching, real estate, sales, or personal development
  • - Experience working with U.S.-based clients
  • - Familiarity with accountability-driven programs or performance coaching
Benefits
  • Competitive Salary
  • flexible work environment with a globally distributed team.
  • Opportunity to lead and shape a high-impact customer success function.
  • Collaborative and passionate culture, driven by innovation and excellence.
  • Exposure to fast-growing, high-impact projects and meaningful professional development.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
community managementcustomer successcoaching programsonline educationmembership communitiesLearning Management Systems (LMS)online communities
Soft Skills
highly proactiveorganizeddetail-orientedempatheticstrong follow-up skillsopen to feedbackcontinuous improvementgenuinely enjoys helping people