SheridanSt.

Customer Success Manager

• Manage client cohorts inside our community platforms and Learning Management Systems (LMS)
• Drive weekly engagement inside the community (posts, check-ins, reminders, accountability prompts)
• Ensure client questions and messages are responded to promptly and clearly
• Maintain a positive, structured, and motivating environment aligned with TRIS language and culture
• Monitor client progress inside the program and flag disengaged or at-risk clients
• Conduct client check-in calls to:
• - Review progress
• - Address blockers
• - Reinforce accountability
• Support retention by helping clients reconnect with their goals and commitments
• Escalate issues or concerns when needed with clear context and solutions
• Communicate confidently in excellent spoken and written English
• Follow up with clients via community messages, email, and calls
• Keep messaging aligned with TRIS tone: direct, supportive, and results-focused
• Go through TRIS trainings to deeply understand:
• - Our programs
• - Our avatar
• - Our language and expectations
• Represent the TRIS brand consistently in all client interactions

Part Time Community Manager / Customer Success Representative

Video Editor

• Take raw video and turn it into *polished, punchy* content using **Adobe Premiere**
• Own the output of **2–3 social media posts per day** on the founder’s personal channels — two platforms, daily momentum
• Repurpose video, carousels, and micro-content that makes people stop scrolling
• Stay organized, move fast, and *keep up* (this isn’t a slow shop)
• Take direction, iterate quickly, and learn even faster
• Build carousels that teach, sell, and stick
• Multitask without dropping the ball
• Track performance, tweak, and test
• Support the *rapid growth* of our channels — and your own skills

Appointment Setter

• Contact warm inbound leads
• Re-engage prospects who already raised their hand
• Build micro-connections using psychology, empathy, and curiosity (no slimy sales energy)
• Qualify prospects using a structured, proven framework
• Fill the closer’s calendar with HIGH-quality opportunities
• Follow up consistently and professionally
• Be the first touchpoint in a transformational process

Part Time Community Manager / Customer Success Representative

Video Editor

Appointment Setters