Lead, mentor, and develop the eCommerce Specialist(s), ensuring high performance and professional growth.
Oversee daily operations of Shepard’s eCommerce platforms, with an emphasis on Salesforce-based systems.
Monitor platform performance, identify improvement opportunities, and coordinate system enhancements.
Ensure all event-specific configurations (catalogs, deadlines, promotions) are accurate and delivered on time.
Provide reporting and insights to leadership to guide strategic decisions.
Resolve escalated customer or technical issues and partner with IT on system improvements.
Support testing and implementation of new features, upgrades, and digital capabilities.

Requirements

2+ years of experience in eCommerce operations, including leadership/supervisory experience.
Expertise in Salesforce Commerce Cloud or Salesforce-integrated platforms preferred.
Experience in the tradeshow or event industry strongly preferred.
Strong understanding of online ordering workflows, payment processing, and system integrations.
Excellent leadership, communication, and cross-functional collaboration skills.
Strong analytical, troubleshooting, and organizational abilities.
Proficiency with Microsoft Office Suite and comfort with CRM/ERP systems.
Bachelor's degree in Business, Marketing, Information Systems, or related field preferred.

Benefits

Medical
Dental
Vision
Life and Disability Insurance
401 (k)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

eCommerce operationsSalesforce Commerce Cloudonline ordering workflowspayment processingsystem integrationsanalytical skillstroubleshootingorganizational abilities

Soft Skills

leadershipcommunicationcross-functional collaboration