Shepard

Customer Experience Specialist

Shepard

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • Nevada • Texas • United States

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Tech Stack

Cloud

About the role

  • - Execute customer experience initiatives that improve organizer and exhibitor satisfaction and loyalty.
  • - Manage CX-related projects, including surveys, feedback programs, and communication plans.
  • - Support the development and rollout of standardized processes and resources for customer-facing teams.
  • - Collaborate with internal departments (Sales, Exhibitor Services, Operations, and Business Solutions) to ensure alignment and consistency in service delivery.
  • - Monitor and report on CX KPIs, providing actionable insights and recommendations.
  • - Assist in the implementation of digital tools and platforms (e.g., Marketing Cloud) to enhance customer engagement.
  • - Coordinate content and communication for customer experience programs, ensuring clarity and responsiveness.
  • - Serve as a point of contact for cross-functional teams on CX-related initiatives.
  • - Identify opportunities for continuous improvement based on customer feedback and data analysis.

Requirements

  • - 3+ years of experience in customer service, marketing operations, or a related role.
  • - Strong project management and organizational skills with the ability to manage multiple priorities.
  • - Excellent communication skills, both written and verbal.
  • - Ability to collaborate effectively across departments and influence without direct authority.
  • - Analytical mindset with experience in interpreting data and applying insights to improve processes.
  • - Familiarity with customer experience principles and tools; experience with survey platforms and CRM systems preferred.
  • - Bachelor’s degree in Marketing, Business, Communications, or related field.
Benefits
  • - Medical
  • - Dental
  • - Vision
  • - Life and Disability Insurance
  • - 401 (k)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata analysiscustomer experience principlessurvey platformsCRM systemsdigital toolscommunication plansfeedback programsKPI monitoringprocess improvement
Soft Skills
organizational skillscommunication skillscollaborationinfluence without authorityanalytical mindsetcustomer engagementresponsivenesscross-functional teamworkcustomer satisfactionloyalty improvement
Certifications
Bachelor’s degree in MarketingBachelor’s degree in BusinessBachelor’s degree in Communications