Shelter House, Inc

Assistant Director of Programs

Shelter House, Inc

full-time

Posted on:

Location Type: Hybrid

Location: Fairfax • Virginia • United States

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Salary

💰 $64,000 - $69,000 per year

Job Level

Lead

About the role

  • Supervise the case management team, composed of 2 Case Managers and a Housing Locator, in the provision of trauma-informed, client-driven approach in all facets of daily work (crisis calls, completing safety plans, court accompaniment, etc.)
  • Provide comprehensive case management services to a reduced caseload of shelter households
  • Oversee client services for Artemis House Region 1 and collaborate with Artemis House Region 3 staff to accept clients into the Region 1 shelter facility
  • Provide leadership, direction, and oversight for service delivery to program participants
  • Demonstrate an understanding of trauma-informed services and the unique needs of clients experiencing domestic violence
  • Support staff in delivering complex case management for cases that demand higher level solutions
  • Ensure that services are implemented in accordance with agency philosophy, best practice, grant and contract requirements and all applicable federal, state and local regulations
  • Meet with clients as needed to address any concerns/issues related to their stay and to provide a safe and comfortable environment
  • Conduct in-depth intake to include safety planning and risk assessments for all clients entering Artemis House Region 1 (as a backup when Case Manager is unavailable)
  • Manage the overall input and accuracy of data stored in the domestic violence client tracking system (VADATA, DVHD)
  • Conduct file and data reviews and ensure proper documentation of services provided to clients
  • Provide coaching and professional development to direct reports through regularly scheduled one on one meetings and evaluations
  • Verify and approve staff timesheets and leave requests
  • With Director of Artemis House Region I, develop new program initiatives and recommendations based on program outcomes and needs
  • Collaborate with community partners and service providers to meet the needs of client population
  • Serve in an on-call capacity to help staff address crisis issues
  • In collaboration with the Division Director, will support and play an active role in the hiring and onboarding process
  • Ensure compliance with all agency policies
  • Proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc.).
  • Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment
  • Perform other duties deemed necessary to support the program and agency

Requirements

  • A bachelor's degree in human services/ related field or commensurate experience
  • 3+ years of experience working with victims of domestic violence and sexual assault.
  • 3+ years of program and staff management
  • Strong public speaking and communication skills
  • Strong written communication skills
  • Ability to prioritize competing priorities and make sound judgements
  • Valid Driver’s License
  • Willingness to work evenings and weekends when needed
Benefits
  • Medical, Dental & Vision Insurance
  • 401K contributions with a 4% employer match
  • 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
  • Two Semi-Annual Team Building Events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementsafety planningrisk assessmentsdata managementprogram developmentstaff managementcrisis interventiontrauma-informed servicesdocumentationclient tracking systems
Soft Skills
leadershipcommunicationpublic speakingcoachingcollaborationprioritizationjudgmentempathyproblem-solvingprofessional development
Certifications
bachelor's degree in human servicesvalid driver's license