Shelter House, Inc

Rapid Re-Housing Case Manager

Shelter House, Inc

full-time

Posted on:

Location Type: Hybrid

Location: Chantilly • Virginia • United States

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Salary

💰 $52,000 - $56,000 per year

Job Level

Junior

About the role

  • Conduct comprehensive assessments of each household’s housing history, barriers, physical and mental health, social needs, education and employment goals, financial management skills, and overall strengths and needs.
  • Maintain reliable and consistent contact with households, even when they relocate or change phone numbers, to ensure ongoing engagement and support.
  • Assist clients in completing required documentation and paperwork throughout the program process to ensure timely access to services and housing.
  • Provide housing navigation support, including identifying available housing options, facilitating landlord engagement, and assisting with the lease-up process.
  • Meet regularly with assigned households to provide individualized case management services and referrals that promote housing stability.
  • Ensure timely communication and information-sharing with all relevant partners and stakeholders.
  • Support clients in creating and maintaining household budgets and developing strong money management skills.
  • Participate in collaborative meetings with representatives from faith-based, community-based, and partner organizations to deliver coordinated, wraparound services.
  • Help clients overcome common barriers to securing housing, such as large rent arrears, low credit history, and misunderstandings of landlord–tenant rights.
  • Assist clients in achieving long-term housing stability by ensuring compliance with lease agreements and developing Individualized Housing Sustainability Plans.
  • Mediate conflicts involving households, roommates, or landlord-tenant issues that may threaten housing stability.
  • Serve as the primary point of contact for landlords and foster positive, ongoing relationships.
  • Develop and maintain a comprehensive Resource Directory of local and state service providers.
  • Maintain accurate, thorough, and timely case documentation in HMIS and client files, in accordance with agency standards and best practices.
  • Collaborate as a contributing member of a multidisciplinary team with Shelter House staff and community partners.
  • Demonstrate and uphold the Shelter House core values of iCARE: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
  • Perform other duties as assigned to support program and agency objectives.

Requirements

  • A bachelor's degree in human services / related field or commensurate experience
  • 1+ years of human services or direct services experience
  • Ability to prioritize competing priorities and make sound judgements
  • Ability to advocate, assist in problem-solving, and achieve results for families
  • Strong written and oral communication skills
  • Strong organizational and time management skills
  • Valid Driver’s License and reliable transportation
  • Flexibility to work outside of normal business hours when needed
  • Annual TB Test is required
  • Ability to sit or stand for long periods
  • Ability to lift items weighing 10-20 pounds
Benefits
  • Medical, Dental & Vision Insurance
  • 401K contributions with a 4% employer match
  • 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
  • Two Semi-Annual Team Building Events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
case managementhousing navigationbudgetingdocumentationlease agreementsconflict mediationresource directory developmentHMISindividualized housing sustainability plans
Soft skills
advocacyproblem-solvingcommunicationorganizational skillstime managementflexibilityjudgmentcollaborationrelationship buildingengagement
Certifications
bachelor's degree in human servicesannual TB testvalid driver's license