Shelter House, Inc

Assistant Director of Shelter Operations

Shelter House, Inc

full-time

Posted on:

Location Type: Hybrid

Location: Fairfax • Virginia • United States

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Salary

💰 $64,000 - $69,000 per year

Job Level

Lead

About the role

  • Responsible for the hiring, training, development, scheduling, and direct supervision of residential staff.
  • Provide guidance and direction to residential staff as needed and during regularly scheduled one on one meetings.
  • Review documentation completed by residential staff to ensure it is in accordance with agency best practices.
  • Prepare and distribute monthly residential staff schedule; review residential staff timesheets and leave requests.
  • Coordinate essential personnel in the event of safety/weather emergencies.
  • Serve in a rotating on-call capacity to help residential staff address crisis issues.
  • Participate in and facilitate staff meetings and staff trainings as directed by supervisor.
  • Serve as the lead on all Region 3 operations.
  • Ensure agency vehicles are maintained and meet state license and registration requirements.
  • Coordinate and track unit inspections.
  • Serve as point of contact for building maintenance issues; Monitors and tracks all maintenance requests, communicates with maintenance staff, and ensures repairs are completed in a timely manner.
  • During maintenance emergencies coordinate with the Assistant Director of Programs to move the client to a safe room until repairs are made.
  • Maintain current knowledge of Shelter House and Artemis House emergency procedures.
  • Ensure the facility's compliance with all health, safety, and agency regulations and policies.
  • Ensure the facility is routinely cleaned and equipment functions properly for necessary operations.
  • Schedules, monitors, and tracks cleaning of all sites including common areas, office space, and client spaces.
  • Schedules cleaning upon client move outs and ensures proper turn over.
  • Track all inventory and order supplies as needed.
  • Oversee Operations Budget, complete all operations check requests, and maintain financial tracking.
  • Provide direct services to program participants during regularly scheduled shifts.
  • Complete documentation in accordance with agency best practices.
  • Assist clients and direct service staff with calls and completing safety plans / needs assessments.
  • Act as advocate on behalf of population served and / or individual clients when necessary.
  • Collaborate with the management and case management team to ensure services are consistent across shifts.
  • Work closely with Assistant Director of Programs to support direct service staff and maintain ongoing communication.
  • Collaborate with Assistant Director of Programs and Artemis House Director to address client disputes and complaints related to residential living.
  • Assist the Director and Assistant Director of Programs in managing the daily operations and overall safety of the program.
  • Collaborate with the Director and Community Coordinator to obtain donations and volunteer support for the shelter.
  • Proficiently utilize Microsoft applications (email, calendar, SharePoint, OneDrive docs, etc.) as a part of day-to-day work requirements.
  • Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment.
  • Perform other duties deemed necessary to support the program and agency.

Requirements

  • A bachelor's degree in human services / related field or commensurate experience
  • 3+ years of human services or direct services experience
  • Ability to prioritize competing priorities and make sound judgements
  • Willingness to work evenings and make sound judgments
  • Strong public speaking and oral communication skills
  • Strong organizational and time management skills
  • Valid Driver’s License
Benefits
  • Medical, Dental & Vision Insurance
  • 401K contributions with a 4% employer match
  • 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
  • Two Semi-Annual Team Building Events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
human services experiencedirect services experienceoperations budget managementinventory trackingschedulingdocumentation compliancesafety planningneeds assessmentsfacility maintenance coordinationcrisis management
Soft skills
leadershipcommunicationorganizational skillstime managementpublic speakingcollaborationadvocacyproblem-solvingdecision-makingempathy
Certifications
bachelor's degree in human services or related fieldvalid driver's license