SHELLBACK Semiconductor Technology

Customer Support

• Provide customer service via email (90%) and phone (10%) to customers and internal sales teams
• Manage orders from quotation through delivery
• Respond to customer inquiries in a timely and professional manner
• Prepare and provide price quotations
• Process customer orders and issue order acknowledgements
• Track and maintain records of quotes, returns, and backorders
• Interface consistently with: Customers and their representatives, Outside Sales Team, including upper management, Manufacturing and Operations teams (U.S. and international), Finance Department, Product Management
• Resolve customer issues in a timely and efficient manner
• Provide proactive updates to customers regarding order status
• Ensure orders are processed accurately and on time
• Collaborate with procurement on out-of-stock items and late purchase orders
• Assist customers with shipping, order progress, and general inquiries
• Maintain and update open order reports to meet delivery expectations
• Process Return Material Authorizations (RMAs) for warranty and repair services
• Support product managers with pricing updates
• Assist supervisor with daily operational tasks

Customer Support Representative – Temporary, Three Month Assignment