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Customer Support Representative – Temporary, Three Month Assignment
SHELLBACK Semiconductor TechnologyTemporary Customer Support Representative at Shellback Semiconductor Technology providing world-class customer service to global customers. Involves managing orders, responding to inquiries, and collaborating with various teams.
About the role
Key responsibilities & impact- Provide customer service via email (90%) and phone (10%) to customers and internal sales teams
- Manage orders from quotation through delivery
- Respond to customer inquiries in a timely and professional manner
- Prepare and provide price quotations
- Process customer orders and issue order acknowledgements
- Track and maintain records of quotes, returns, and backorders
- Interface consistently with: Customers and their representatives, Outside Sales Team, including upper management, Manufacturing and Operations teams (U.S. and international), Finance Department, Product Management
- Resolve customer issues in a timely and efficient manner
- Provide proactive updates to customers regarding order status
- Ensure orders are processed accurately and on time
- Collaborate with procurement on out-of-stock items and late purchase orders
- Assist customers with shipping, order progress, and general inquiries
- Maintain and update open order reports to meet delivery expectations
- Process Return Material Authorizations (RMAs) for warranty and repair services
- Support product managers with pricing updates
- Assist supervisor with daily operational tasks
Requirements
What you’ll need- Strong written and verbal communication skills
- Excellent organizational and administrative abilities
- High attention to detail and accuracy
- Strong typing and data entry skills
- Proficiency in Microsoft Office (especially Excel)
- Ability to quickly learn new systems and processes
- Experience with Salesforce or similar CRM systems (preferred)
- Prior customer service experience (preferred)
- Experience in an OEM or manufacturing environment (semiconductor industry a plus)
- Familiarity with manufacturing terminology (BOM, PO, Work Orders, etc.) (preferred)
Benefits
Comp & perks- Fully Remote 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryorder processingquotation preparationcustomer serviceReturn Material Authorizations (RMAs)pricing updatesorder trackingshipping assistancerecord maintenanceadministrative tasks
Soft Skills
written communicationverbal communicationorganizational skillsattention to detailaccuracyproblem-solvingcollaborationtimelinessprofessionalismcustomer relationship management