SHEKO

Customer Support

• Respond to inquiries: You answer customer inquiries via Gorgias by email, chat and WhatsApp — quickly, empathetically and always in SHEKO’s tone
• Orders & returns: You navigate Shopify independently and resolve issues directly and uncomplicated
• Complaints: You handle difficult situations with confidence and find solutions that truly satisfy customers
• Escalations: You recognize when a matter needs to be escalated internally — and act quickly
• Shape processes: You follow macros and flows and provide feedback when something doesn’t fit or can be improved
• Community management: Those with experience in community management and a passion for nutrition can also moderate our Facebook community, answer questions and foster a positive atmosphere

Freelance Customer Support Agent – Schwerpunkt Ernährung

• Seguirai i clienti a 360°, supportandoli dalla prima richiesta alla risoluzione finale su tematiche legate a ordini, spedizioni, informazioni sui prodotti e loro utilizzo.
• Modererai e interagirai attivamente nella nostra community Facebook italiana.
• Risponderai a domande e commenti sotto le nostre inserzioni pubblicitarie su Facebook e Instagram.
• Monitorerai tendenze e argomenti rilevanti tra i nostri clienti.
• Farai da ponte tra i consumatori italiani e il team interno.

Freelance Customer Support Agent – Schwerpunkt Ernährung

Freelancer Assistenza Clienti – Settore Nutrizione/Salute