Sheffa Group

Call Center Representative

• Lead, coach, and motivate a team of outbound sales agents to meet performance targets.
• Develop and implement outbound sales strategies to drive revenue growth.
• Identify sales trends and customer needs to refine sales approaches.
• Track KPIs including call volume, conversion rates, appointments booked, and sales quotas.
• Prepare and present regular performance reports to senior management.
• Use data and analytics to identify areas for improvement and optimize team performance.
• Ensure calls adhere to company standards, regulatory requirements, and compliance guidelines.
• Streamline call center processes and workflows to improve efficiency and outcomes.
• Collaborate with marketing, CRM, and operations teams to support lead generation and campaign success.

Call Center Manager