Sheffa Group

Call Center Manager

Sheffa Group

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Salary

💰 $3,000 - $5,000 per month

About the role

  • Lead, coach, and motivate a team of outbound sales agents to meet performance targets.
  • Develop and implement outbound sales strategies to drive revenue growth.
  • Identify sales trends and customer needs to refine sales approaches.
  • Track KPIs including call volume, conversion rates, appointments booked, and sales quotas.
  • Prepare and present regular performance reports to senior management.
  • Use data and analytics to identify areas for improvement and optimize team performance.
  • Ensure calls adhere to company standards, regulatory requirements, and compliance guidelines.
  • Streamline call center processes and workflows to improve efficiency and outcomes.
  • Collaborate with marketing, CRM, and operations teams to support lead generation and campaign success.

Requirements

  • 5+ years of experience in a contact center environment, including at least 2 years in a management or supervisory role.
  • Strong knowledge of skincare products, non-invasive procedures, and treatment packages, such as Cryotherapy, Radiofrequency (RF), facials, and injectables.
  • Proven experience in outbound sales marketing strategy, conversion rate optimization, data analysis, and effective communication
  • Proficiency in outbound dialer systems with contact center technologies, including CRM systems and outbound dialer platforms.
  • Hands-on experience managing lead funnels in CRM tools such as Vagaro, HubSpot, or Salesforce.
  • Track record of data-driven sales oversight, leveraging KPIs and analytics to guide team performance.
  • Experience coordinating operations across multiple locations or franchises.
Benefits
  • Flexible schedule
  • Performance Bonuses: Will be discussed upon hiring
  • Opportunity for Long-Term Engagement: Consistent work with the potential for ongoing projects or transition into a leadership role.
  • Professional Growth Support: Access to company-led training, sales tools, scripts, and mentorship to help you succeed and grow your business.
  • Loyalty Incentives: Additional compensation for tenure and consistent high performance.
  • Sales Resources Provided: CRM access, marketing materials, and leads to support your outreach and success.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
outbound sales strategiesconversion rate optimizationdata analysisKPI trackinglead funnel managementsales quotasperformance reportingcall center processescustomer needs identificationsales trend analysis
Soft Skills
leadershipcoachingmotivationcommunicationcollaborationperformance optimizationstrategic thinkingproblem-solvingteam managementinterpersonal skills