SheerID

Systems Engineer

• Own the design, testing, and iteration of automation systems that scale pipeline generation (e.g. increased conversion rates, increased “speed to conversion”, reduced time/effort per SQO).
• Discover new ways to access, connect, and activate new data sets – both internal and external – to create new methods of generating and converting new and expansion pipeline and churn signals.
• Accelerate revenue team efficiency through AI & automation to expedite repeatable workstreams – including prospect and customer research, call prep, streamlined handoffs - and maximize teams time on highest value revenue generating activities.
• Develop and manage data flows between systems to ensure accuracy, timeliness, and accessibility for reporting and insights.
• Scope and implement next-gen tools (e.g., AI copilots, Slack/Gemini agents) that enhance productivity and data enrichment.
• Act as technical owner of Salesforce configuration, including objects, flows, automation, and permission sets and be our first point of contact system users to resolve support tickets - resolving in a way that focuses on long term impact vs. short term triaging.
• Collaborate with RevOps and Deal Desk to architect scalable quote-to-cash workflows.
• Partner with the Revenue Analyst and BI Manager to align system data models and ensure consistent metric definitions across platforms.
• Leverage AI to automate repetitive workflows, enrich ICP data, and drive rep efficiency.
• Serve as liaison between the GTM, IT, and Security teams to ensure data compliance, access controls, and system security.
• Owner of the design, build, maintenance, and documentation of Salesforce ecosystem as our Sole Salesforce Administrator.

Revenue Operations, GTM Systems Architect

Account Executive

• Drive revenue in your assigned market and achieve quarterly and annual recurring revenue targets.
• Participate in proactive outbound communications with the demand and account development teams to assist in identifying end-user opportunities and building pipelines.
• Exceed quota assignments for assigned markets and maintain a detailed record of activities within Salesforce.
• Engage in significant internal and external Executive Team interactions.
• Work cross-functionally across the organization to achieve desired business outcomes.

Enterprise Account Executive

Customer Success Manager

• Manage a portfolio of Enterprise and mid-market brands, driving utilization and outcomes that lead to renewals, expansion, and customer advocacy.
• Function as a key member of the customer account team, bridging the gap between your customers and SheerID’s internal teams.
• Work closely with customer stakeholders to deliver proactive support, challenge the status quo, and develop programs that drive measurable business impact.
• Guide the implementation of customer programs, ensuring best practices are followed and customers achieve time-to-value quickly.
• Monitor account activity and identify trends that may signal churn risk, developing action plans to improve engagement and program performance.
• Maintain consistent touchpoints with customers through regular check-ins, business reviews, and strategic conversations.
• Develop and maintain trusted advisor relationships with key stakeholders within your portfolio of approximately 20-30 accounts.
• Advocate for your customers internally by providing feedback on opportunities to improve products, services, and customer experience.
• Own and manage the subscription renewal process, leading renewal conversations, negotiating terms, and securing timely renewals.
• Identify opportunities for account growth and cross-organizational expansion, working with Account Executives for successful deal outcomes.
• Contribute to improving Customer Success programs by developing new resources, playbooks, and engagement strategies.

Sales Development Rep

• Prospecting & Lead Generation: Identify and research potential clients who fit our ideal customer profile using various tools and methodologies (e.g., Gong Engage, LinkedIn Sales Navigator, ZoomInfo, 6Sense, industry databases, company websites).
• Generate new leads through outbound prospecting, including cold calling, email campaigns, and social selling (LinkedIn).
• Craft personalized email outreach cadences based on personas, use case and/or industry, test and optimise to improve open and reply rates.
• Collaborate with Account Executive and Customer Success to map "white space" within existing enterprise accounts, leveraging established internal champions to navigate and penetrate new business units or global subsidiaries.
• Outreach: Initiate contact with potential leads, clearly articulating SheerID's value proposition with the objective of setting up a meeting with an Account Executive.
• Effectively handle objections and educate prospects on the benefits of our solutions.
• Pipeline Management: Educate and nurture leads and build relationships with potential customers until they are ready for a deeper conversation with an Account Executive.
• Schedule qualified meetings and product demonstrations for the Account Executive team.
• Meticulously track all sales activities and lead information in our CRM system (Salesforce).
• Collaboration & Strategy: Work closely with Account Executives to ensure a smooth hand-off of qualified opportunities.
• Collaborate with the marketing team to coordinate event and campaign outreach, and provide feedback on lead quality and campaign effectiveness.
• Continuously refine your sales approach and techniques based on feedback and results.
• Stay up-to-date on industry trends and competitor activities.

Revenue Operations, GTM Systems Architect

Enterprise Account Executive

Customer Success Manager

Sales Development Representative