SheerID

Systems Engineer

• Own the design, testing, and iteration of automation systems that scale pipeline generation
• Discover new ways to access, connect, and “weaponize” new data sets
• Accelerate revenue team efficiency through AI & automation
• Develop and manage data flows between systems
• Scope and implement next-gen tools
• Act as technical owner of Salesforce configuration
• Collaborate with RevOps and Deal Desk to architect scalable quote-to-cash workflows
• Serve as liaison between the GTM, IT, and Security teams

Revenue Operations, GTM Systems Architect

Product Marketing

• Develop product positioning and go-to-market strategies for the Audience Data Platform.
• Conduct market research and create messaging and GTM materials.
• Drive product adoption and revenue growth.
• Establish research frameworks to understand evolving buyer needs.
• Design and oversee customer research programs including interviews, win/loss analysis, and surveys.
• Translate market insights into strategic roadmap recommendations.

Principal Product Marketing Manager

Customer Support

• Assist SheerID’s customers by answering product inquiries and troubleshooting technical issues
• Facilitate change requests related to SheerID’s products and customer programs
• Contribute to public-facing documentation and guides in SheerID’s knowledge base
• Interact with SheerID’s customers and partners via multiple communication channels
• Triage incoming issues and requests
• Provide technical product support to clients and their customers
• Ensure complete resolution of issues
• Engage cross-functionally with groups such as Professional Services, Product Management, and Engineering
• Develop public-facing content for SheerID’s knowledge base
• Maintain in-depth working knowledge of SheerID’s products and internal systems

Product Support Specialist

Support Engineer

• Serve as primary liaison between SheerID’s B2B customers, customer-facing Product Support team, and internal teams such as Product, Engineering, and Professional Services
• Accountable for driving escalated issues and bugs to timely resolution through partnership with internal and external teams
• Proactively identify and drive improvements for both the customer experience and internal efficiency
• Regularly report on key data findings to internal and external stakeholders of varying technical aptitude
• Prepare data and ticket reports for customer-facing meetings
• Provide advanced, in-depth technical product support to SheerID’s clients and their customers that is accurate, timely, and clearly communicated
• Interact with customers directly via Zendesk ticketing system, email, video calls, and other modes as needed
• Meet defined SLOs for ticket response and resolution times
• Ensure complete resolution of issues directly or via available escalation paths
• Develop public-facing content for SheerID’s knowledge base
• Develop and maintain internal documentation for troubleshooting, tools, and processes
• Maintain advanced functional knowledge of SheerID’s products and offerings
• Maintain advanced functional knowledge of internal systems, tools, and processes
• Serve as dedicated Support Liaison for high-profile projects and clients as assigned
• Mentoring and onboarding of new hires and more junior Product Support team members
• Be available for rotating on-call duties via PagerDuty outside of regular business hours
• Special projects and other duties as assigned

Senior Customer Support Engineer

Business Intelligence Developer

• Partner with customer-facing teams to understand needs and work cross-functionally with engineering and product teams to develop Business Intelligence solutions
• Utilize Looker as the primary platform for dashboarding
• Promote data fluency across the organization
• Build reporting to support company KPIs and metrics
• Research, identify and design new metrics, insights, analysis, and dashboards

Revenue Operations, GTM Systems Architect

Principal Product Marketing Manager

Product Support Specialist

Senior Customer Support Engineer

Junior BI Analyst