Team Lead, Fraud Operations
SHAZAM Network - ITS, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Des Moines • Iowa • United States
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Salary
💰 $53,600 - $67,046 per year
Job Level
About the role
- Provide guidance and hands-on support to fraud specialists across all levels
- Assist in directing daily activities, enforcing procedures, and ensuring high-quality case work and call handling
- Serve as a subject matter expert by proactively sharing knowledge, leading department initiatives, contributing to enterprise projects, and representing the department in cross-functional teams and with third-party vendors
- Perform complex fraud analysis, assess emerging threats, identify trends, and recommend effective fraud-mitigation strategies to protect clients and reduce risk across the payment ecosystem
- Support workflow management by providing direct assistance with assignments, reviewing and updating procedures, and ensuring consistent adherence to fraud-operations expectations
- Participate in on-call rotations when necessary to resolve issues impacting customers or internal operations
Requirements
- Minimum of 2 years’ experience in the fraud industry
- 3 years of leadership experience
- Banking experience is preferred, particularly in roles involving customer service, client support, or frontline operations
- Proficient in Microsoft Office Suite, including Teams
- Ability to communicate via telephone, in person, and through correspondence with customers, other employees, and vendors regarding company products and services
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible spending and health savings accounts
- Life insurance and short- and long-term disability provided at no cost
- Time away from work – PTO, VTO, paid parental leave, and company holidays
- Educational assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
fraud analysisfraud mitigation strategiesworkflow management
Soft Skills
leadershipcommunicationguidanceproblem-solving