Shaw/Scott

Technical Project Manager

• Provide project delivery leadership for complex marketing productions from planning to execution, ensuring alignment with business goals, timelines, and budgets
• Define and manage project scope, deliverables, milestones and success criteria
• Develop and maintain a detailed project plan and RASCI matrix
• Track project progress and communicate risks or roadblocks with solution recommendations proactively
• Collaborate with cross-functional teams including marketing, technical services, data engineering and external vendors to gather requirements and define project objectives
• Act as primary point of contact between internal stakeholders, the client and third-party service providers
• Oversee the technical aspects to assist in translating technical considerations and requirements (e.g. data mapping, platform configuration, ESP integrations)
• Organize regular project status meetings, providing updates to stakeholders and senior leadership
• Develop contingency plans to address unforeseen challenges and facilitate ad hoc meetings to address these proactively
• Review all key deliverables for client readiness
• Facilitate training sessions for end-users to ensure a smooth transition

Technical Project Manager – Contract

Solutions Engineer

• Deliver client value by implementing applications and solutions in various platforms
• Design data architecture and provide recommendations
• Lead technical solution design and architecture for medium to high complexity projects
• Collaborate with teams across multiple practices to understand their requirements and deliver innovative solutions on-time and on-budget with low technical debt
• Play a vital role in relationships with strategic partners, acting as a trusted resource on behalf of Shaw/Scott while providing thought leadership on new emerging marketing technology
• Help grow our business by providing leadership on business development opportunities, helping to both size the engagement and provide recommendations for marketing technology and data solutions

Solutions Architect

Customer Success Manager

• Serve as the lead facilitator of high-quality deliverables and the working relationship between clients and internal teams
• Understand client business challenges and goals with the ability to translate requirements to internal teams, ensuring deliverables meet expectations
• Leverage strong interpersonal skills and business acumen to navigate complex client organizations
• Drive project success through well-organized, clear and concise communications in meetings, project management software, and other communication channels with internal colleagues and client stakeholders
• Maintain project tracker and project management tool inputs regularly
• Track and communicate budget usage to internal and client teams, understanding the parameters of the SOW
• Collaborate with internal teams and client to course-correct and/or prioritize workload to ensure quality work is delivered on-time and on-budget
• Lead and coordinate change and issue management at the project and client level, engaging appropriate resources as needed
• Negotiate and manage internal or client concerns that impact project success or client satisfaction
• Partner with management and leadership team to address significant client changes or barriers that may impact client satisfaction, budget and/or timeline or present opportunities

Client Success Manager – Contract

• Manage and support a team of Solutions Engineers, including scheduling, resourcing, workload balancing, and 1:1 meetings.
• Provide coaching, mentoring, and professional development to build technical and consultancy skills.
• Contribute directly to solution design, architecture, and delivery (60% utilization).
• Oversee day-to-day operations to ensure projects are staffed, executed on time, and aligned to scope and budget.
• Cultivate and manage technical partnerships to drive business growth through the development and enhancement of our service offerings.
• Collaborate with partner organizations to explore joint business opportunities and develop mutually beneficial relationships.
• Act as a trusted advisor, helping clients understand the strategic and technical implications of different solutions.
• Play a key role in expanding client relationships by identifying new business opportunities and collaborating with cross-functional teams to deliver client value.
• Partner with internal teams (Strategy, Creative, Customer Success, and Account Management) to align technical delivery with client goals.
• Maintain expertise in marketing technology platforms to guide the team and support client needs.
• Promote continuous learning, certification, and awareness of industry trends and partner technologies.

Manager, Solutions Engineering

Marketing

• Support Alaska Airlines client with strategic marketing solutions
• Lead data-driven strategic initiatives across email, SMS, mobile, and emerging channels
• Drive comprehensive AI readiness efforts
• Develop measurement frameworks, segmentation models, and testing roadmaps
• Collaborate with cross-functional teams to bring strategies to life
• Deliver engaging presentations and high-impact insights

Technical Project Manager – Contract

Solutions Architect

Client Success Manager – Contract

Manager, Solutions Engineering

Principal Lifecycle Marketing Strategist