Shaw Industries

Help Desk Coordinator – Residential

Shaw Industries

full-time

Posted on:

Location Type: Remote

Location: North Carolina • South Carolina • United States

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About the role

  • Serve as a subject matter expert of hard surface products, logistics, source sequencing and manufacturing.
  • Act as a liaison between Customer Service, Sales, Logistics, Sourcing, Production Planning and Manufacturing.
  • Maintain productive business relationships throughout Shaw to successfully and consistently meet customer requirements.
  • Analyze forecasting needs for inventory and making appropriate reallocation for optimal utilization: evaluating and improving order position: tracking and/or expediting shipments.
  • Acquire ownership of situations when interactions are directed to HS Help by following through to resolution.
  • Research known issues as identified to determine possible root causes and offer improvements based on that research.
  • Respond with urgency and flexibility to meet frequently changing schedules or situations.
  • Inspire confidence in the Hard Surface Organization by being positive and open to change.
  • Collaborate with key stakeholders, project and logistic coordinators to continue positive change is a fast growing business segment.
  • Maintaining a high level of workflow through multiple channels of processes, interactions and people requiring constant multitasking.

Requirements

  • High School Diploma/GED required.
  • Proficiency Spreadsheet and Word Processing software required
  • Must communicate well to various audiences verbally and electronically
  • Must have a strong work ethic and sound work habits: attendance, promptness, ability to work well with others.
  • Preferred: Associate Degree or higher
  • Two to three years of experience in a service environment
  • Proficiency in Shaw Online Live Order Entry and Order Modification
  • Hard Surfaces experience - US Floors or Shaw
Benefits
  • Medical, dental, and vision insurance
  • Life insurance and disability coverage
  • Tuition reimbursement
  • Employee assistance program
  • Health savings account
  • Paid Time Off
  • Parental Leave
  • 401K and Retirement Plans
  • Product discounts for employees
  • Adoption assistance
  • Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
logisticssource sequencingmanufacturinginventory analysisorder position evaluationshipment trackingproblem resolutionmultitaskinghard surfaces experienceorder modification
Soft Skills
communicationcollaborationrelationship managementflexibilityurgencypositive attitudeadaptabilitywork ethicteamworkcustomer service
Certifications
High School DiplomaGEDAssociate Degree