Shatterproof

Operations

• Manage the daily operations, reliability, and continuous improvement of web ecosystem and digital engagement platforms.
• Ensure that public facing digital properties, especially Shatterproof.org, are secure, accessible, and high performing.
• Execute timely content updates across Shatterproof.org and campaign pages.
• Troubleshoot site issues and monitor performance.
• Maintain brand and design consistency across digital properties.
• Monitor critical metrics including conversions and navigation behavior.
• Serve as the primary administrator for Engaging Networks and manage integrations.
• Manage hosting accounts, DNS records, and security hardening.
• Operate a structured intake process for web requests and provide internal training.

Digital Operations Specialist

Account Manager

• Collaborate with the Chief Development Officer to shape Shatterproof's long-term corporate growth strategy, identify emerging market opportunities, and position the organization as the leading national partner for employers committed to addressing addiction and behavioral health
• Develop and execute a comprehensive business development strategy that expands corporate investment across philanthropy, sponsorship, workplace engagement, and strategic alliances
• Own Shatterproof's corporate and strategic partnerships revenue strategy and annual revenue goals
• Develop and manage a diverse portfolio of corporate partnerships including cause marketing campaigns, sponsorships, corporate philanthropy, workplace education and employee engagement initiatives, recovery-friendly workplaces, Naloxone distribution, and CSR/ESG collaborations aligning partnership opportunities with both Shatterproof’s mission and corporate partners’ business and social impact goals
• Partner with the VP, Corporate Impact Partnerships to position Just Five and other Shatterproof initiatives as strategic engagement opportunities that strengthen corporate partnerships and support revenue growth
• Partner with the VP, Corporate Impact Partnerships to leverage the Corporate Business Council as a strategic platform for executive relationship development, new business cultivation, and long-term partner engagement
• Serve as the enterprise lead for national and multi-year corporate sponsorship of the Shatterproof Walk to End Addiction across six markets, in close partnership with the VP of P2P Fundraising
• Work alongside internal teams to build efficient and collaborative processes and systems to support corporate partnerships
• Identify resources needed to succeed and partner with senior management to develop resource plans for long-term success
• Manage current portfolio of corporate partners, ensuring strong stewardship, retention, growth, and long-term partnership value
• Build and manage a robust corporate partnerships pipeline, including prospect identification, outreach strategy, proposal development, negotiation, and revenue forecasting to support sustainable multi-year growth
• Personally cultivate and secure high-value, six- and seven-figure partnerships with national and global companies
• Develop long-term account plans for top corporate partners
• Build trusted, long-term relationships with C-suite and senior executives across corporate partners
• Lead complex partnership negotiations, multi-year agreements, and enterprise-level collaborations
• Create clear performance metrics, pipeline management systems, and revenue forecasting processes
• Serve as executive relationship owner for key corporate accounts
• Represent Shatterproof at industry conferences, panels, and executive forums to position the organization as a leading corporate partner in the behavioral health space
• Monitor trends in corporate philanthropy, CSR/ESG, and cause marketing to inform innovation and growth strategy
• Build strategic relationships with external advisors, consultants, and industry leaders to strengthen Shatterproof’s market presence
• Travel approximately 15-20% for partner meetings, industry events, and business needs.
• Undertake other executive-level initiatives and special projects as assigned

Vice President, Corporate & Strategic Partnerships

Salesforce Administrator

• Champion Salesforce adoption across the organization, helping teams build the confidence and habits to get real value from the system every day.
• Guide new users through onboarding and run ongoing enablement sessions shaped around how each team actually works.
• Build and maintain self-service resources, such as quick-start guides, FAQs, and short walkthroughs, so staff can find answers on their own.
• Keep Salesforce data clean and reliable through regular audits, cleanup, and duplicate management.
• Run recurring and one-time data imports — donations, campaigns, and partner/giving data — accurately and on schedule, including time-sensitive uploads tied to fundraising campaigns.
• Build and maintain reports and dashboards that answer real questions for teams and leadership.
• Prepare and structure data for external reporting and analytics tools, such as Power BI.

Salesforce Enablement Manager

Director

• Partner with the VP, Philanthropic Investment to help shape and execute Shatterproof’s institutional giving strategy and long-term revenue growth plans
• Build and maintain a robust pipeline of foundation and institutional funding opportunities aligned to organizational priorities
• Identify, cultivate, solicit, and steward institutional funders, including private foundations and select public funding opportunities
• Develop strategic engagement plans for institutional prospects and existing funders
• Lead development of compelling grant proposals, reports, concept notes, and stewardship materials
• Partner cross-functionally with program, finance, marketing, and leadership teams to shape funding opportunities and translate impact into compelling investment cases
• Track proposal deadlines, reporting requirements, pipeline movement, and revenue forecasting
• Help strengthen institutional fundraising systems, prospect management practices, and donor engagement strategies
• Maintain accurate donor and pipeline records within Salesforce or comparable CRM systems
• Contribute to broader philanthropic investment and organizational growth planning

Digital Operations Specialist

Vice President, Corporate & Strategic Partnerships

Salesforce Enablement Manager

Director, Institutional Giving