SharkNinja APAC

Sales & Operations Specialist

SharkNinja APAC

full-time

Posted on:

Location Type: Hybrid

Location: Melbourne • Australia

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Oracle

About the role

  • Oversee the full customer lifecycle, ensuring timely and accurate processing of orders, invoice processing, returns, and customer communications.
  • Identify and resolve operational bottlenecks that affect service delivery.
  • Supervise third party customer service team to ensure that orders and returns are being processed successfully and on time.
  • Develop and monitor standard operating procedures (SOPs) that enhance the customer experience.
  • Analyse customer trends, pain points, and feedback to drive continuous improvement.
  • Ensure all service-level agreements (SLAs) for response time, order processing, issue resolution, and delivery accuracy are consistently met.
  • Point of contact for customers’ order and delivery queries.
  • Work closely with warehouse and transport teams to ensure orders are delivered on time and in full.
  • Monitor cost efficiency in fulfilment processes, ensuring quality without overspending.
  • Track KPIs such as on-time delivery rate, fulfilment accuracy, return rate, customer satisfaction/CSAT, NPS, SLA compliance, and cost per order.

Requirements

  • Minimum of 2 years experience in a customer operations and fulfilment with a similar scope and scale
  • Additional prior experience in a logistics or sales function is beneficial
  • Strong Microsoft Office and CRM systems experience (preferably Oracle)
  • Zendesk experience desirable
  • Proficient communicator both verbally and written, ensuring clarity and coherence in all interactions
Benefits
  • Customer Operations
  • Fulfilment & Logistics Management
  • Cross-Functional Collaboration
  • Reporting & Performance Metrics
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer operationsfulfilmentorder processinginvoice processingreturns managementdata analysisKPI trackingcost efficiency monitoringSOP developmentservice-level agreement (SLA) compliance
Soft Skills
communicationproblem-solvingsupervisioncustomer serviceteam collaborationcontinuous improvementclaritycoherence