Sharetown

Customer Success Manager

• Lead, coach, and develop the Sharetown New Rep Managers who work directly with new Reps.
• Drive new Reps toward their first sale, five-sale milestone, and long-term consistency, stepping in directly when additional support is needed.
• Improve new Rep conversion, retention, and speed to first sale.
• Ensure the team provides effective coaching on inventory acceptance, listings, pricing, buyer communication, negotiation, and closing.
• Use data to identify opportunities, performance gaps, and at-risk Reps, and create clear action plans.
• Drive urgency around inventory acceptance, listing quality, and sell-through.
• Establish clear expectations, measure results, and hold the team accountable.
• Partner with regional Sales Managers to ensure smooth Rep handoffs after graduation.
• Identify and remove process, training, and inventory barriers that limit Rep success.
• Collaborate across departments to solve problems, improve processes, and implement growth strategies.

Manager – New Rep Success

Customer Support

• Deliver exceptional service by responding to partner, customer, and Representative inquiries promptly, professionally, and accurately.
• Serve as the primary liaison between Account Managers, partners, customers, and internal teams to ensure clear communication and timely issue resolution.
• Review, process, and resolve rep issues submitted through the Reprise platform in accordance with Company policies and service standards.
• Receive, review, and process disposal requests, ensuring all required information is complete and accurately documented.
• Submit approved disposal requests for payment in accordance with Company procedures and established timelines.
• Maintain accurate records of customer interactions, disposal requests, issue resolutions, and related documentation to ensure data integrity and reporting accuracy.

Manager – New Rep Success

Customer Service Specialist