Sharecare

Customer Service Representative

Sharecare

full-time

Posted on:

Location Type: Office

Location: Flagstaff • Arizona • United States

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Job Level

Lead

About the role

  • Assists incoming callers with the process of submitting a request for medical records
  • Provide status updates regarding requests
  • Route calls internally to different hospital departments as needed
  • Responsible for Opening and Scanning Incoming Mail
  • Other duties as assigned

Requirements

  • 1 year prior experience in a medical records department or like setting preferred
  • Minimum of 6 months prior inbound call center experience required
  • Strong technical/computer skills
  • General working knowledge of Microsoft Word & Excel
  • Great communication skills
  • Must be able to multi-task
  • Must be able to type 50 wpm
  • Must be able to use fax, copier, scanning machine
  • Must be willing to learn new equipment and processes quickly
  • Must be self-motivated, a team player and have proven customer satisfaction skills
  • Understanding of HIPAA Privacy laws and compliance standards
  • Local to Flagstaff, AZ!
Benefits
  • Equal Opportunity Employer
  • E-Verify users
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical records managementinbound call handlingtyping 50 wpmfax machine operationcopier operationscanning machine operationMicrosoft WordMicrosoft Excel
Soft Skills
communication skillsmulti-taskingself-motivatedteam playercustomer satisfaction