Operations Coordinator
Sharecare
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Manage and assign incoming referrals in Guiding Care and route self-referrals appropriately.
- Maintain licensure tracking documents and send required notifications for updates or renewals.
- Produce and distribute staffing reports and quality data; submit required data to internal and client partners.
- Administer CareFirst platform access, including system setup, password resets, and coordination with IT.
- Facilitate onboarding for new hires across Operations Support and Care Management, including systems access, training coordination, and removal of staff from systems upon termination.
- Add RN hires to licensure trackers, validate Nursys data, and provide licensure guidelines and operational presentations.
- Generate licensure repayment agreements and ensure accurate submission to HR.
- Maintain onboarding and new-hire tracking tools; send welcome communications and respond to the Welcome mailbox.
- Assist in the annual update and posting of Pop Health Operations policies, ensuring SME input and VP approval.
- Maintain Quality and Population Health policy trackers and update PowerDMS as required.
- Support annual Business Continuity Plan reviews and documentation updates.
- Manage all rewards and recognition expense requests, processing, and purchases.
- Oversee Care Crew activities, membership, and staff feedback collection to drive engagement.
- Ensure operational projects and recurring processes are delivered accurately and meet internal and client standards.
- Research and resolve issues related to incentive payments, equipment, system access, and licensure reimbursement.
- Collaborate with cross-functional partners—including Quality, Training, Shared Services, and client teams—to ensure effective service delivery and issue resolution.
- Communicate trends, issues, and operational updates clearly in both written and verbal formats.
- Support administrative needs such as meeting coordination, collateral creation, note-taking and distribution, reporting, and preparation of operational materials.
- Maintain accurate documentation of all communications and client information using internal tools.
- Represent and promote Population Health Operations capabilities to internal stakeholders.
- Perform other responsibilities as assigned to support operational excellence.
Requirements
- 4-year degree/diploma or equivalent operational experience
- Meeting facilitation experience preferred
- Project management or Six Sigma experience preferred
- Knowledge of the healthcare and/or managed care industry required
- Proficiency using MS Office - Word, Excel, Visio, PowerPoint, and Outlook
- Experience working in cross-functional work groups.
Benefits
- Professional development
- Rewards and recognition
- Employee engagement activities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
licensure trackingdata submissiononboarding coordinationpolicy trackingproject managementSix Sigmaquality data analysisincentive payment resolutiondocumentation management
Soft Skills
communicationcollaborationproblem-solvingfacilitationengagementadministrative support