Sharecare

On-Site Customer Service Representative

Sharecare

full-time

Posted on:

Location Type: Office

Location: Milwaukee • Wisconsin • United States

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About the role

  • Identify, evaluate and prioritize caller needs, questions and concerns.
  • Formulate plans of resolution and respond appropriately and efficiently.
  • Maintain and restore customer satisfaction and partner with other teams as needed.
  • Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
  • Proactively educate caller on program benefits.
  • Meet or exceed established call center metrics, attendance standards and quality levels.
  • Use computer tools to accurately process and document information.
  • Develop rapport with callers and appropriately adjust communication style.
  • Provide accurate information about Sharecare programs and services.
  • Escalate issues internally and follow up on escalated issues.

Requirements

  • High School Diploma
  • Prior experience in a customer service related field preferred
  • Great communication skills
  • Must be able to multi-task
  • Must have medical records experience and knowledge of key elements of a valid ROI request
  • Understanding of HIPAA regulations preferred
  • General working knowledge of Microsoft Word & Outlook
  • Computer keyboard proficiency and internet navigation skills required
  • Have the ability to work effectively with others in a team environment
  • Ability to thrive in a fast-growing always changing environment
Benefits
  • Health insurance
  • 401(k) matching

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
medical records experienceknowledge of ROI requestcomputer keyboard proficiencyinternet navigation skills
Soft skills
great communication skillsmulti-taskingability to work effectively in a teamability to thrive in a fast-changing environmentproblem analysisproblem determinationcustomer satisfactionrapport building
Certifications
High School Diploma