Sharecare

Senior Account Manager

Sharecare

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Effectively manage ongoing relationships with clients in portfolio.
  • Focus of this position is to enhance and build upon existing relationships resulting in client retention and supporting the Dir/VP in sale of add-on business.
  • The Account Manager is responsible to lead streamlined, effective internal teams to support clients.
  • Manage day to day business with assigned accounts – maintain oversight and delivery of all services.
  • Understand financial standing of account and of all services.
  • Strive to maximize existing services to their full value and search for opportunities to augment portfolio with new/add on services.
  • Collaborate with internal departments to resolve customer issues including resolution of technical and/or customer service problems in a timely manner.
  • Effectively manage customer's requests for program changes that may impact Sharecare’s ability to efficiently deliver services.
  • Partner with marketing to drive effective strategic plans to increase platform and program usage of both Sharecare and Partner programs to maximize both Client investment and Value of investment.
  • Support Implementation and Project managers in delivering new products and services.
  • Make sure that client specific challenges and programs are set up correctly and working.
  • Participate in pre-renewal internal strategy meetings to discuss customer issues, problems, needs, opportunities, competitive threats and alternatives to be proposed.
  • Support the renewal strategy development, packaging, presentation and negotiation activities to retain and grow profitable existing business.
  • Provide renewal and RFP responses as applicable.
  • Utilize and keep salesforce up to date and accurate regarding assigned accounts.
  • Driving and support the strategic plans for clients to ensure account retention and growth and short-term tactical plans to ensure customer satisfaction.
  • Prepare, in collaboration with Director/VP Account Management the client, QBR and Annual Review Reporting: Collaborate with the reporting team to analyze necessary data, develop reports, and deliver monthly, quarterly and annual reporting).
  • Review and analyze reports for accuracy and outcomes needed to satisfy the client. Provide same review internally.

Requirements

  • 5-8+ years of progressive experience in an account management or similar role, required.
  • Experience in Sales, Marketing, Ops, and/or Technology is a plus.
  • Demonstrated ability to understand healthcare and employer health benefit plan design.
  • Bachelors’ Degree required.
  • Masters’ Degree in business, health administration or clinical specialty is a plus.
  • Diverse capabilities represented by successful experiences in several healthcare settings or a variety of healthcare experiences within a single setting, preferred.
  • Demonstrated consultative sales and client relationship management abilities.
  • Strong analytic and quantitative skills.
  • Exceptional written and verbal communication skills and effective presentation skills are required.
  • Working knowledge of Salesforce, preferred.
  • Ability to travel as business need requires.
Benefits
  • Flexible working across multiple time zones as needed

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementconsultative salesclient relationship managementanalytical skillsquantitative skillsreportingprogram managementstrategic planningnegotiationRFP responses
Soft skills
communication skillspresentation skillscollaborationproblem-solvingcustomer serviceclient retentionteam leadershiporganizational skillsinterpersonal skillsadaptability
Certifications
Bachelor's DegreeMaster's Degree in businessMaster's Degree in health administrationMaster's Degree in clinical specialty