Sharebite

Manager, Corporate Account Management

Sharebite

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $130,000 per year

About the role

  • Directly manage and develop a team of 3-4 Corporate Account Managers, providing ongoing coaching, feedback, and performance management to help them succeed and grow in their roles.
  • Conduct regular 1:1s with direct reports to review account health, address blockers, strategize on account challenges, and support professional development.
  • Set clear performance expectations and hold the team accountable to key metrics including retention rate, upsell/expansion attainment, client NPS scores, and account health indicators.
  • Own onboarding and ramping of new CAM hires, including training, shadowing, account assignment strategy, and execution of 30-60-90 day plans.
  • Analyze team performance data to identify coaching opportunities, process improvements, and systemic issues requiring escalation or cross-functional support.
  • Provide strategic deal support on complex renewals, negotiations, and upsell opportunities, coaching team members through high-stakes client conversations.
  • Escalate at-risk accounts, product feedback, and systemic client issues to leadership with context and recommended solutions.
  • Maintain a portfolio of strategic, high-value, and complex corporate accounts, serving as their primary point of contact and trusted advisor.
  • Synthesize information gathered across client conversations to assess the best set of configurations and account structure, managing the "A through Z" account setup process for high-touch implementations.
  • Answer ongoing client inquiries related to onboarding, implementation, and ongoing account optimization, ensuring an extremely smooth and professional experience.
  • Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature, modeling strong renewal practices for your team.
  • Identify whitespace in accounts and create value-based presentations to promote upgrades, cross-sells, and account expansion opportunities
  • Consult with clients to recommend additional solutions from the Sharebite portfolio that align with their business goals and employee engagement strategies.
  • Devise and execute account strategies and plans to maximize account growth, retention, and client satisfaction.
  • Provide high-touch client service, including escalation and coordination of critical support issues as needed.
  • Demonstrate ability to grow accounts with high conversion rates from upsell identification to closed-won deals.
  • Maintain accurate and up-to-date client information in Salesforce and ensure your team is doing the same.

Requirements

  • Bachelor's degree from an accredited college or university, or relevant experience.
  • 6+ years of experience in B2B customer success or account management, ideally at a SaaS or growth-stage tech company.
  • 2+ years of people management experience, or demonstrated readiness to step into a leadership role with a track record of mentoring, coaching, or leading others.
  • Proven track record of exceeding retention and expansion quotas, with experience managing high-value, complex accounts with multiple stakeholders.
  • Strong leadership skills: ability to coach, motivate, and develop team members while holding them accountable to high performance standards.
  • Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings. Comfortable presenting to executive stakeholders.
  • Consultative selling skills, with the ability to fully understand a client's business needs and how the Sharebite offering can be fully utilized to drive value.
  • Ability to balance strategic thinking with tactical execution, managing multiple priorities and adjusting on the fly in a fast-paced, high-growth environment.
  • Strong familiarity with CRM solutions (Salesforce required) and comfort with data analysis to drive team and account decisions.
  • Technical aptitude and ability to learn new concepts quickly; an understanding of the technical components around account management is a plus.
  • Ability to work effectively with a cross-functional team in a remote or hybrid environment.
  • High level of organization, focus, and ability to work under pressure.
Benefits
  • equity
  • multiple health insurance options
  • daily meal stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B customer successaccount managementconsultative sellingdata analysisperformance managementcontract negotiationaccount strategyupsell identificationclient onboardingaccount optimization
Soft Skills
leadershipcoachingcommunicationstrategic thinkingorganizational skillsproblem-solvingmotivationadaptabilityclient serviceteam collaboration