Sharebite

Restaurant Account Manager

Sharebite

full-time

Posted on:

Location Type: Remote

Location: Anywhere in the World

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Salary

💰 $70,000 - $80,000 per year

Job Level

Junior

About the role

  • Be the go-to owner for your restaurant portfolio, proactively identifying risks, performance gaps, and opportunities for growth, and working cross-functionally to support and expand your accounts
  • Drive operational improvement with restaurant partners, owning outcomes related to reliability, responsiveness, and overall performance on the platform
  • Bring your analytical A-game by monitoring portfolio KPIs, identifying trends, surfacing actionable insights, and measuring the impact of operational initiatives
  • Partner closely with Restaurant Sales, Logistics, and Customer Success to share feedback, resolve live issues, and continuously optimize operations and strategy
  • Own the end-to-end process for building and maintaining healthy restaurant rotations — balancing variety, client preferences, performance, and real-world operational constraints, including addressing underperformance when needed
  • Act as an ambassador for the Sharebite mission, brand, and product in all restaurant interactions
  • Visit restaurant partners and client sites as needed to support launches, troubleshoot operational issues, and ensure smooth execution in live environments

Requirements

  • Relevant Experience: 1–3+ years in an operations-heavy account management, client services, restaurant operations, or food / delivery / hospitality-facing role where you owned ongoing performance – not just relationships.
  • Operational Ownership: Demonstrated experience managing live issues, prioritizing under pressure, and driving problems to resolution across multiple stakeholders.
  • Restaurant & Partner Fluency: Comfortable working directly with restaurant owners, operators, and managers, with an understanding of how day-to-day restaurant operations, staffing, and constraints impact performance.
  • Analytical & Metrics-Driven: Able to review performance data, identify trends, and use metrics to inform decisions, improvements, and tradeoffs.
  • Clear, Direct Communicator: Confident representing Sharebite with external partners and internally – able to set expectations, push back when needed, and align teams quickly.
  • Highly Organized & Adaptable: Proven ability to manage multiple priorities in a fast-moving environment, with comfort operating amid ambiguity and changing requirements.
  • Hands-On & Field-Ready: Willing and able to visit restaurant partners and client sites as needed to support launches, troubleshoot issues, and ensure smooth execution.
Benefits
  • Health insurance
  • Multiple health insurance options
  • Equity
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KPI monitoringdata analysisoperational improvementperformance measurementproblem resolutionaccount managementrestaurant operationsclient servicesmetrics-driven decision makingperformance data review
Soft Skills
analytical thinkingclear communicationorganizational skillsadaptabilitystakeholder managementproblem-solvingrelationship buildingcross-functional collaborationtime managementcustomer service