Shake Shack

NSO Engineer

Shake Shack

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • New York • United States

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About the role

  • Responsible for new Shack opening technology configuration, equipment staging and testing, assurance NSO checklists are completed on time and following agreed standards, and installation and configuration validations pre-opening.
  • Documentation and enforcement of Shake Shack restaurant technology equipment, configuration, and installation standards.
  • Identifies and coordinates resolution of conflicts and variances to our equipment, configuration, and installation standards by coordinating with Shake Shack stakeholders and responsible 3rd party vendors.
  • Maintains tight alignment with IT Leadership on both process and exception management to facilitate effective change management as new features and innovations are tested and rolled out.
  • Requires overnight travel up to 50% of the time.
  • Coordinate with business teams on NSO tech configuration including MID/TID, Price Tier, menu, App/Web/DSP, kiosks.
  • Ensure and maintain strong relationships and communication with Operations, Training, Design, and IT teams in addition to critical vendors.
  • Maintain a presence as an active voice on alignment calls representing status and IT standards.
  • Assist with mentoring junior team members seeking to build their NSO engineering, Aloha system configuration, and Shake Shack restaurant knowledge.

Requirements

  • Education: High School Diploma/Equivalent
  • Work Experience: 6-8 years
  • Proven track record of successful configuration, testing, validation, and support of enterprise restaurant systems.
  • Demonstrated delivery of in store infrastructure including POS and networks leveraging 3rd party installation vendors.
  • Excellent communication, relationship building, and organization skills.
  • Strong ability to manage configurations, issues, and tasks for multiple projects at once through periods of significant change.
  • Great attention to detail and follow-through skills.
  • Ability to directly manage vendors to ensure New Shack Openings meet deadlines and standards.
  • Capable of reading restaurant construction plans to confirm they satisfy requirements and meet standards.
  • Robust understanding of restaurant operations and systems.
  • Preferred Qualifications:
  • Education: Bachelor's Degree
  • Degree Field (s): Information Technology Business Management
  • Work Experience: 8-10 years
  • Supervisory Experience: 1-3 years
  • Experience supporting new restaurant or retail openings, including onsite technology deployment and go-live support.
  • Strong networking fundamentals with hands-on experience installing, configuring, and troubleshooting restaurant technology systems such as POS, KDS, networking equipment, security systems, drive-thru timers, and digital menu boards.
  • Device management experience, including hardware setup, configuration, and basic system provisioning.
  • Ability to troubleshoot and validate all deployed hardware and technology systems prior to opening day to ensure operational readiness.
  • Perform quality assurance (QA) checks for all installations, including proper hardware placement, cable management, camera positioning, and overall installation standards.
  • Strong communication skills with the ability to translate technical issues into clear, understandable information for all levels of the organization—from restaurant team members to executive leadership.
  • Demonstrates initiative, attention to detail, and accountability, ensuring tasks are tracked and communicated through completion.
  • Experience coordinating with external vendors and contractors, ensuring installations are completed according to project timelines and technical requirements.
  • Collaborative team player with a positive attitude, able to work effectively in fast-paced opening environments.
Benefits
  • Weekly Pay and Performance bonuses
  • Shake Shack Meal Discounts
  • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
  • Medical, Dental, and Vision Insurance*
  • Employer Paid Life and Disability Insurance*
  • 401k Plan with Company Match*
  • Paid Time Off*
  • Paid Parental Leave*
  • Access to Employee Assistance Program on Day 1
  • Pre-Tax Commuter and Parking Benefits
  • Flexible Spending and Dependent Care Accounts*
  • Development and Growth Opportunities *Eligibility criteria applies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
configurationtestingvalidationsupportPOS systemsnetworking equipmentKDSsecurity systemsdigital menu boardsdevice management
Soft Skills
communicationrelationship buildingorganizationattention to detailinitiativeaccountabilitycollaborationmentoringproblem-solvingadaptability