Customer Support Representative III
SH
full-time
Posted on:
Location Type: Remote
Location: Philippines
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About the role
- Provide outstanding and timely technical and account/billing support in a fast-paced environment through phone, chat and email channels.
- Guide customers in their use of the platform by providing step by step support and answer questions related to our products and pricing
- Meet or exceed KPIs as set by your team leader, such as response time and quality metrics
- Ensure product knowledge is thorough and up to date by attending product briefings and training sessions
- Identify and escalate relevant concerns or customer feedback which may assist to drive improvements in both internal efficiencies and better customer outcomes
Requirements
- 3+ years of experience in customer service supporting English-speaking international customers
- Strong chat support experience is a must.
- Excellent written and verbal English communication skills
- Passionate about delivering exceptional customer experiences
- Strong interest in business and technology
- Proven critical thinking and creative problem-solving abilities
- Team player with a proactive and positive approach
- Quick to learn and adapt to new software platforms
- Self-motivated with the ability to work independently
Benefits
- Remote work setup
- Birthday leave (day off on your birthday)
- Additional vacation leave as outlined in the employee handbook
- Health insurance coverage
- Home internet allowance
- Access to the Employee Assistance Program (EAP)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunication skillscritical thinkingproblem-solvingteam playerproactive approachself-motivatedadaptabilitypassion for customer experience