SH

Customer Support Specialist II

SH

full-time

Posted on:

Location Type: Hybrid

Location: Sao Paulo • Brazil

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

AWSCloudMS SQL ServerSQLVoIP

About the role

  • Provision, monitor, and maintain the Sinch Contact Pro platform.
  • Analyze and respond to customer incidents and service requests.
  • Support various communication channels within the platform (voice, email, chat).
  • Collaborate with internal teams to resolve complex technical issues.
  • Operate within a global cloud environment hosted on AWS.

Requirements

  • Experience with Windows Workstation and Server environments.
  • Knowledge of AWS or other Cloud Services.
  • Proven experience in customer support or customer‑facing roles.
  • Clear and effective written and verbal English communication skills.
  • Degree in Computer Science, Engineering, or equivalent experience.
  • Experience in system administration or supporting production IT platforms.
  • Based in São Paulo or the metropolitan area.
  • Fluent or advanced English.
  • Knowledge of Contact Centers (Big Plus).
  • Experience with VoIP and telecom technologies (Big Plus).
  • Understanding of IP networks (Big Plus).
  • SQL and Microsoft SQL Server (Big Plus).
Benefits
  • We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde.
  • With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance.
  • Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old.
  • We partner with Wellhub to help Sinchers access gyms and wellness options.
  • Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities.
  • We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs.
  • Our Sinchers can take a day off on their birthday to celebrate with their loved ones.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AWSWindows WorkstationWindows Serversystem administrationVoIPtelecom technologiesIP networksSQLMicrosoft SQL ServerContact Centers
Soft Skills
customer supportcustomer-facing roleswritten communicationverbal communicationcollaborationproblem-solving