Direct Account Coordinator
SG Services
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • United States
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Salary
💰 $46,750 per year
About the role
- Provide direct support to assigned US wholesale and retail accounts in regard to orders, product questions, returns/damages, and b2b assistance
- Build and foster relations related to our assigned account base
- Monitor and communicate expectations and campaign results for your accounts to labels
- Create and maintain frequent newsletter solicitations to Retail & US Domestic accounts
- Engage with labels and internal team to set sales expectations for new releases
- Drive improvements for Retail B2B that increase efficiency across account base
Requirements
- Strong communication and writing skills, ability to respond to inquiries and requests promptly
- Strong interpersonal skills, able to build authentic relationships easily
- Self-motivated and goal-driven
- Ability to set priorities, multitask, meet deadlines, and interact with a large team
- Passionate about indie retail and a familiarity with Secretly Distribution labels a plus
- Previous office, customer service and/or shipping & receiving experience a plus
- Familiarity with Slack, Asana, and Microsoft a plus
Benefits
- Paid holidays including end of the year closure
- Paid Time Off policy, which includes a separate Sick Days bank
- 401K with corporate matching
- 12 weeks for parental leave after birth or adoption paid at 100% of salary
- Commuter Benefit
- Volunteer Hours Matching Policy
- Employee Assistance Program
- Medical Health insurance covered at 100% for employee-only medical premiums
- Dental & Vision insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceshippingreceiving
Soft Skills
communicationwritinginterpersonalrelationship buildingself-motivatedgoal-drivenprioritizationmultitaskingdeadline management