SG Services

Client Services Coordinator

SG Services

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Salary

💰 $46,750 per year

About the role

  • Handle all general administrative needs of the Client Services team
  • Act as the front line for incoming client services related inquiries by phone and email
  • Issue requests to clients for documentation & payment information
  • Submit payment and expense requests
  • File contracts, associated metadata, and additional royalty payment information correctly in our database and storage locations
  • Program penny rate and mechanical royalties, and review royalty reports for errors
  • Liaise with Third Party Vendors and Internal Accounting Team to investigate and troubleshoot issues and errors, and ensure accurate data for client financial payments
  • Maintain and update client database using Accurint, Songview, newspapers.com, and other tools to help contact artists, songwriters, producers, label owners, and next of kin
  • Manage internal consistency of data across contacts, contracts, schedules of masters & compositions
  • Gather metadata to fill out publishing ingestion spreadsheets and deliver to publishing team
  • Research (should any other research type of tasks be mentioned)

Requirements

  • 2-3 years office experience
  • Exceptional organizational skills and attention to detail and accuracy
  • Excellent written and verbal communicator
  • Must be highly motivated, willing to take initiative and be able to focus on many different projects in a fast-paced environment
  • System oriented with strong information gathering and monitoring skills
  • Meticulous attention to detail with strong organizational administrative and analytical skills
  • Discretion with confidential information
  • Proficiency in Microsoft Office (e.g. Excel), Google Docs/Sheets, Dropbox
  • Familiarity with FileMaker and Airtable a plus
  • Previous music industry is not required, but familiarity with music copyright and royalty basics is a plus
Benefits
  • Paid holidays including end of the year closure
  • Paid Time Off policy, which includes a separate Sick Days bank
  • 401K with corporate matching
  • 12 weeks for parental leave after birth or adoption paid at 100% of salary
  • Commuter Benefit
  • Volunteer Hours Matching Policy
  • Employee Assistance Program
  • Medical Health insurance covered at 100% for employee-only medical premiums
  • Dental & Vision insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data managementmetadata gatheringroyalty programmingroyalty report reviewdocumentation processingexpense request submissioncontract filing
Soft Skills
organizational skillsattention to detailwritten communicationverbal communicationinitiativemultitaskingdiscretion