SG Homecare

Supervisor

• Supervise, coach, and develop Medicare Specialists and related support staff
• Conduct regular one-on-one meetings, performance evaluations, and productivity reviews
• Monitor staffing levels and distribute workloads to ensure timely and efficient order processing
• Create and implement training plans focused on Medicare regulations and operational best practices
• Oversee the review and processing of Medicare orders to ensure accuracy
• Ensure all required documentation is obtained prior to order fulfillment
• Review and resolve complex Medicare eligibility and documentation issues
• Monitor order queues and workflow backlogs to ensure service level expectations
• Maintain compliance with Medicare regulations and company policies
• Conduct quality audits of completed orders and team workflows
• Analyze trends related to denials and recommend corrective actions
• Collaborate with cross-functional teams to support efficient order processing and reimbursement success

Medicare Specialist – Supervisor